Summary
Overview
Work History
Education
Skills
References
Timeline
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Tegan Ragani

Bunbury ,WA

Summary

Customer-focused individual with a passion for delivering exceptional service. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

25
25
years of professional experience

Work History

Painter

Paint Rite Decor
Katanning, WA
04.2014 - 11.2022
  • Repaired cracks in drywall prior to painting or wallpapering rooms.
  • Applied paint with brushes and rollers.
  • Protected furniture from dust generated during the preparation of walls.
  • Smoothed surfaces using sandpaper, scrapers or sanding machines.
  • Sanded woodwork prior to staining or painting.
  • Cleaned and smoothed surfaces prior to painting.
  • Filled cracks, holes or joints using caulking guns or putty knives.
  • Removed old finishes by stripping, sanding or using water or abrasive blasting.
  • Wore protective clothing such as masks, respirators and gloves.
  • Applied primers and sealers to prepare new surfaces for painting.
  • Smoothed and finished surfaces on walls, trim and cabinetry.
  • Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
  • Used power and hand tools safely and effectively.
  • Cleaned and properly stored paint equipment and supplies at end of each workday.

Bartender

The Imperial Hotel
Broomehill, WA
05.2016 - 10.2016
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Resolved customer complaints in a professional manner.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Greeted guests with friendliness and professionalism.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Effectively multitasked within fast-paced environment.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Greeted customers and provided excellent customer service.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Arranged bottles and glasses behind bar to make attractive displays.

Bartender

Wintersun Hotel
Geraldton, WA
10.2007 - 11.2009
  • T.A.B
  • Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Delegated work to staff, setting priorities and goals.p
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
  • Balanced daily registers and generated sales reports for management.
  • Reported any discrepancies in cash register funds to management.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
  • Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Planned and coordinated special events to boost customer numbers and profits.-
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Identified needs of customers promptly and efficiently.

Bartender

Geraldton Beach Hotel
Geraldton, WA
06.2008 - 10.2008
  • Served food and beverages to patrons and confirmed complete orders.
  • Performed cashier duties such as taking money, counting back change, processing credit cards, and making deposits into the register drawer.
  • T.A.B

Bartender

Burswood Casino
Burswood, WA
08.2004 - 12.2006
  • Managed multiple tables simultaneously while maintaining high-quality service.
  • Resolved any customer complaints in a professional manner.
  • Trained new cocktail servers on proper pouring techniques, menu items.
  • Set up tables in between patrons to reduce wait times.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Checked identification of guests to verify legal drinking age.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.p
  • Ensured all drinks were prepared correctly according to recipes and standards.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Provided menu recommendations upon request from customers.
  • Prepared alcoholic and non-alcoholic beverages for patrons, including cocktails and craft beers.
  • Created visually appealing beverage presentations for customers using garnishes and other decorations.
  • Developed speciality cocktail menus seasonally based on popular ingredients or themes.
  • Kept up with current drink trends, new products, ingredients, equipment, and preparation methods
  • Greeted guests with friendliness and professionalism.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Greeted frequent visitors by name and explained new promotions.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Strictly adhered to responsible alcohol service policies as required by law.
  • Performed light cleaning duties such as washing glasses and wiping down surfaces throughout shift.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Recognized by management for providing exceptional customer service.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.-
  • Resolved problems or concerns to satisfaction of involved parties.-
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Stocked shelves, rotated merchandise and replenished product as needed.
  • Collected payments and provided accurate change.
  • Balanced the till at the end of each shift with 100% accuracy.
  • Prepared daily reports for management review detailing sales volumes, stock levels.
  • Answered phone calls to assist customers with questions and orders.
  • Counted and balanced cashier drawers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.p
  • Handled all transactions with integrity and honesty.
  • Organized store shelves according to planograms or visual merchandising guidelines.
  • Supervised day-to-day operations of multiple departments within the organization.

Bartender

The Geraldton Hotel
Geraldton, WA
01.2006 - 07.2006
  • Performed cashier duties such as taking money, counting back change, processing credit cards, and making deposits into the register drawer.
  • Served food and beverages to patrons and confirmed complete orders.
  • Removed empty glasses from tables promptly after guests finished their meals.
  • Stocked beer kegs when necessary using appropriate beer tap system techniques.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Nightclub Bartender

The Nitey Nightclub
Geraldton, WA
02.2004 - 06.2006
  • Identified opportunities for increasing revenue through creative promotions or marketing initiatives.
  • Counted registered, resolved discrepancies and prepared daily deposits.
  • Maintained accurate records of beverage inventories, sales, and costs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Participated in weekly management meetings to discuss operational issues or concerns.
  • Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.o
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Supervised daily operations of the bar including opening and closing procedures.
  • Restocked beer and liquor regularly and after special events.
  • Trained new employees on proper bar tending techniques and food safety protocols.
  • Explained goals and expectations required of trainees.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Provided guidance and support to bartenders while they served guests at the bar.
  • Monitored patron alcohol consumption to encourage safety.
  • Poured wine, beer and cocktails for patrons.
  • Prepared workstations with ingredients and tools to increase efficiency.-
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.-

Shed Hand

SP Hay
Brookton, WA
07.2001 - 10.2003
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
  • Reported safety and quality issues to management.
  • Relocated goods from dock area to appropriate storage locations.
  • Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.-
  • Prepared finished stock for shipment by identifying, pulling and packing product.
  • Maintained current forklift training and certification as required by company policies.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Estimated weights, heights, and centers of balance to make precise placements.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Maintained yard appearance, keeping ground clean and clear.
  • Ensured safety procedures were followed when operating forklifts.
  • Operated forklifts to transport materials between loading, processing, and storage areas.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.%
  • Ensured that product was loaded properly to prevent damage during transportation.
  • Loaded items to maximize work efficiency.
  • Followed all safety regulations when operating the lift truck.
  • Moved goods between warehouse locations according to shipment and storage needs.p
  • Adhered strictly to all safety protocols when driving forklift at high speeds through tight spaces.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.

Stable Hand

Bletchley Park Thoroughbreds
Southern River, WA
06.1998 - 11.1999
  • Cleaned and maintained the stable, including stalls, tack room, and feed storage area.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Assisted with grooming of horses before and after rides.
  • Provided water, food, vaccinations, and healthcare for livestock.
  • Cleaned stalls, pens and equipment using water hoses or pumps.
  • Updated records with data about animal growth, feeding patterns, costs and behaviors.p
  • Administered ointments, liniments, or other medications when necessary.
  • Trimmed manes and tails to maintain a neat appearance.
  • Operated and maintained farm equipment, including tractors and feeders.
  • Conducted routine inspections of saddles, bridles, halters, blankets, ensuring they were clean and in good repair.
  • Assisted with loading and unloading animals from trailers safely.
  • Transported horses to shows, competitions, or other events as required.;
  • Maintained stock health with proactive grooming, clipping, trimming, parasite control, castration, and shearing.
  • Mixed feed, additives and medicines in prescribed portions.
  • Prepped horses for travel.
  • Inspected hooves daily for any signs of infection or damage.
  • Followed safety protocols when operating tools and equipment.
  • Monitored livestock health and informed ranch manager of issues.
  • Exercised horses on a regular basis in accordance with instructions from trainers.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Conducted regular inventory of feed and supplies, coordinating restock as necessary.
  • Ordered food for animals and arranged delivery.
  • Fed and watered livestock and monitored food and water supplies.
  • Monitored grounds and reported damage or issues to supervisor before making repairs.
  • Participated in the branding, tagging, and ear marking of cattle for identification.
  • Monitored horses for signs of illness or injury, administering medication as needed.
  • Responded quickly to emergency situations involving injured animals or personnel.
  • Shifted animals between grazing areas to foster sufficient access to food.
  • Worked with owner to determine ranch needs.
  • Monitored water sources to ensure clean and constant availability for livestock.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Stable Hand

Brockmans Riding School
Oakford, WA
07.1997 - 01.1998
  • Assisted with grooming of horses before and after rides.
  • Cleaned stalls, pens and equipment using water hoses or pumps.
  • Operated gardening tools and equipment, ensuring safety and efficiency.;
  • Performed seasonal tasks such as mulching, leaf removal, maintain garden appearance.
  • Collected leaves, weeds and debris from the garden area for disposal or composting purposes.

Education

High School Diploma -

Cecil Andrews High School
Perth, WA

Diploma of Interior Design

Open Collages
Perth, WA

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Quality control
  • Cash handling
  • Alcohol service
  • Event planning
  • Communication skills
  • Teamwork and professionalism
  • Highly reliable
  • Cash handling and management
  • Multitasking and prioritization
  • Outstanding customer service
  • Animal care
  • Livestock feeding
  • Horse handling

References

References available upon request.

Timeline

Bartender

The Imperial Hotel
05.2016 - 10.2016

Painter

Paint Rite Decor
04.2014 - 11.2022

Bartender

Geraldton Beach Hotel
06.2008 - 10.2008

Bartender

Wintersun Hotel
10.2007 - 11.2009

Bartender

The Geraldton Hotel
01.2006 - 07.2006

Bartender

Burswood Casino
08.2004 - 12.2006

Nightclub Bartender

The Nitey Nightclub
02.2004 - 06.2006

Shed Hand

SP Hay
07.2001 - 10.2003

Stable Hand

Bletchley Park Thoroughbreds
06.1998 - 11.1999

Stable Hand

Brockmans Riding School
07.1997 - 01.1998

High School Diploma -

Cecil Andrews High School

Diploma of Interior Design

Open Collages

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Tegan Ragani