Tegan Ryan
Urangan,QLD
Summary
Experienced with building and sustaining strong relationships in a diverse range of roles. Utilizing effective communication and problem-solving skills to address participant needs and ensure satisfaction. Track record of managing diverse positions and achieving client loyalty through strategic relationship management. Conducting all interactions with colleagues and participants with respect, empathy and professionalism.
Overview
13
13
years of professional experience
Work History
Relationship Manager, Wide Bay and Central QLD
NDISP SDA Specialist
07.2023 - Current
- Coordinated with Support Coordinators, SIL providers, people with disability/their family to provide appropriate Specialist Disability Accommodation.
- Maintained positive PM-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing impact for tenants and maintaining the property
- Attended networking events and conducted targeted marketing of properties
Disability Support Worker
Independent Support Worker
11.2022 - Current
- Assisted clients in reaching NDIS goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to contribute to comprehensive NDIS Goals
- Assisted with ADL, community access, medication assistance
- Provided Service Agreements, Invoices and Incident reports and risk assessments as needed. Accurately kept records from rostered shifts. Maintained required training and insurance.
Community Aged Care Worker
Burnie Brae
03.2021 - 06.2021
- Achievements: Working with several clients to improve customer satisfaction
- Advocating for clients who required additional time allocations to receive the service that best meet their needs
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with ADL, community access and cleaning
Support Worker
Deborah Humphrey
03.2018 - 11.2018
- Assist with ADL, community access and transport, meal preparation and cleaning
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Achievements: Making a genuine and lasting relationship with the client and their family
Residential Coordinator
MS Society of QLD
02.2016 - 04.2017
- Recruited, hired, and trained employees, providing day-to-day direction and guidance.
- Maximized resident retention by providing exceptional customer service through prompt response time and personalized attention.
- Established policies and procedures, managed client information documents and maintaining workplace health and safety, provided ongoing training for support staff
- Achievements: Implementing a new IT system, moving from paper to electronic record keeping for all client documentation. Leading the change to person centred car. Upskilling and training support staff to enable career progression
Administrative Officer
MS Society of QLD
12.2013 - 02.2016
- Front desk customer service
- Reviewing and improving administration systems
- Maintained accurate records, ensuring timely processing of invoices and payments
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Additional roles of Fire Warden and Safety Officer
Support Worker
MS Society of QLD
02.2012 - 12.2013
- Client Support - 24hr support for clients with advanced neurological disease
- Personal care, domestic assistance, community access, advocacy
- Encouraging and developing personal independence
- Attending training sessions
- Completing relevant documentation in a timely manner
- Achievements: Working with colleagues to tailor care to individual needs
- Encouraging clients to grow and maintain their independence, seeing their courage and self-worth grow
Education
Diploma - Management
Gitana Consulting and Training Services
01.2013
Certificate III - Health Administration
Sunshine Coast Health Institute
11.2024
Certificate III - Disability
Wide Bay TAFE
01.2011
Bachelor - Primary Education
QUT
01.2009
Skills
- Networking
- Customer onboarding
- Customer relations
- Client communication
Timeline
Relationship Manager, Wide Bay and Central QLD
NDISP SDA Specialist
07.2023 - Current
Disability Support Worker
Independent Support Worker
11.2022 - Current
Community Aged Care Worker
Burnie Brae
03.2021 - 06.2021
Support Worker
Deborah Humphrey
03.2018 - 11.2018
Residential Coordinator
MS Society of QLD
02.2016 - 04.2017
Administrative Officer
MS Society of QLD
12.2013 - 02.2016
Support Worker
MS Society of QLD
02.2012 - 12.2013
Diploma - Management
Gitana Consulting and Training Services
Certificate III - Health Administration
Sunshine Coast Health Institute
Certificate III - Disability
Wide Bay TAFE
Bachelor - Primary Education
QUT
Similar Profiles
Cheryl WilliamsCheryl Williams
PHAA Math Teacher at Northern California Conference of SDAPHAA Math Teacher at Northern California Conference of SDA
Carisa Hope TurnbowCarisa Hope Turnbow
Volunteer at Arlington SDA ChurchVolunteer at Arlington SDA Church
Julie KleinJulie Klein
Substitute Teacher, K-12 at Edustaff & Michigan Conference of SDASubstitute Teacher, K-12 at Edustaff & Michigan Conference of SDA
Amie McCaskerAmie McCasker
Volunteer at Nikenbah MarketsVolunteer at Nikenbah Markets
Faith ClarkFaith Clark
Sales Consultant at NextSales Consultant at Next