Tegan Schmidt

• Within this role, I took on work for a wide variety of businesses doing their marketing and advertising on a wide variety of media
• This included designing, building and publishing websites, designing and maintaining social media pages, and correlating data from website and social media page traffic into improvement of delivery of marketing and then implementing the changes effectively
• Within this role, I have also taken on an accounts delivery and maintenance system for myself, in order to correctly charge out my services
• During this time, I have began studying a certificate IV In accounting to give me a higher knowledge of account management without the need for an external accountant source

• Within this job role, I have taken on the responsibility of shift manager 5 days a week
• This requires me to do rostering for all 14 staff members, as well as scheduling around juniors who have other social commitments
• As a shift manager, it is also my requirement to work well as an individual and as part of a team
• On a daily basis, I set tasks for staff members to complete during their shift, and ensure that these are completed in a timely and correct manner
• My role also requires me to be able to make decisions, and reach satisfactory results as a manager
• I pride myself in receiving a high level of positive feedback from the local community regarding my skills In this role

• Within this role, even though it was only short term I learnt a large variety of tasks
• I obtained my forklift license competency, and used the forklift on a daily basis
• I also spent a lot of time scheduling customers for fuel and oil deliveries, as well as scheduling customers for oil collection and deliveries
• My duties also included completing delivery dockets for purchases, as well as completing and distributing all invoice for purchases
• The main switch board phone was diverted to me 24 hours a day, and I distributed calls and jobs where required
• A large part of my role also included sales of oils and lubricants to walk in customers, as well as ordering and maintaining stock

• Answering and directing calls in an appropriate and timely manner
• Serving customer across the bar as well as processing pokie payouts, keno betting and payouts as well as TAB betting and payouts
• Driving the courtesy bus getting customers to the pub and home
• My role also required me to participate in stock replenishment keeping shelves full, clean and appealing at all times to the public eye
• My role also include liaising with patrons over the bar
• In my time in this position I have built a lot of strong relationships and friendships in the community

• Answering incoming calls for repairs and scheduled repairs and servicing
• This also required me to allocate booking times for trucks incoming into the workshop, and allow the correct time required for the job to be completed
• This required me to liaise with the mechanics for a better understanding of their schedules and time allocation
• I was also required to take calls for emergency repairs, and take all of the correct information required to ensure correct parts, and mechanics were sent to the job
• This also required me to obtain a high knowledge of parts required for the job, as well as completing parts requisitions and ensuring all parts and sundries etc were available to have the job completed
• I was also responsible for distributing any incoming calls to the correct department such as accounts, parts, management, etc
• As a main part of my role, I also processed all debtor and creditor invoices, as first point of call for the accounts department
• Once invoices were correctly processed, I would then forward to the accounts department for payment

• Greeting customers upon arrival, spending the time to determine their needs
• This leads me to scheduling time slots with salespeople or the correct department for the necessary time slots
• On a daily basis, I receive debtor invoices from all departments, these are then distributed how required to the customer
• Within my role, I am also responsible for controlling the phone switch
• This includes answering all phone calls, distributing where necessary and helping customers with invoice and statement requests
• As part of my role, I also processed vehicle registrations on behalf of Queensland Transport
• Part of my role was also ensuring my filing is up to date and forwarded onto Queensland Transport in a timely manner
• I also processed approximately 80% of incoming creditor invoices and forwarded to the accounts department for payment
• During my time at Tait Motors, I transferred departments and worked in the service department as a service advisor for all brands
• This required me to have a high knowledge of vehicles, servicing requirements and parts
• Other duties included scheduling vehicles for servicing according to time required and availability, as well as scheduling the workshop board for the day ahead
• At times, this also required me to update the board throughout the day to allow for walk in repairs, or for incidental jobs
• I also completed warranty claims, as well as processed invoices for all vehicle servicing
• This also included internal invoicing for parts, and sundries

• Customer service, greeting customers upon arrival, establishing customer requirements and needs
• Guiding the customer the product I believe is right for them and making recommendations to best suit them
• I also spend the time with customers to establish an understanding on how the customer can be helped at the present time and into the future
• I also have the responsibility of maintaining and balancing tills, floats and banking as well as entering and balancing supplier invoices
• A major responsibility that I hold is the stock control, entering the goods received, and transferring stock to other stores, as well as posting out customer orders and invoices
• I also have control of doing the mailing, posting off necessary letters to customers, and remittance to suppliers
• I have a lot of interaction with a different range of people on a day to day basis
• Having this experience gives me a broad range of problem solving skills, to help my customer to the highest standard of my ability
• I hold a very strong phone answering ethic, and pride myself in my attention to detail, ensuring that my customer always leaves the store happy and they have had a good experience with their service
• I frequently review customers accounts, requiring me to use a computer on a daily basis
• I have exceptional knowledge of Micrsoft Office, and have a broad knowledge of both PC computers and Apple/Mac operating systems
• I have MYOB knowledge and training as well as Quick books training
• I also have the responsibility of maintaining stock, reordering when stock gets low and rotating stock to ensure older stock is moved first
• I pride myself in my high standard of work ethics, self presentation and responsibilities that I hold

I returned to this position from July 2020 to December 2020 as a temporary position while they were in the process od closing their store.

• Customer service, greeting customers upon arrival, establishing what the customer needs help with, then guiding them to the right option, explaining the use of products to customers, and asking them questions to ensure they get the product suited for the required purpose
• Pricing and entering new stock into the data base then placing the stock on the shelf in an appealing manner to attract the customers attention
• Answering the phone, providing customers with the information required about their electronics in the workshop being repaired, as well as scheduling customers in for repairs to be made to their electronics
• This also includes interacting with them over the counter
• Using specific filing systems is required as well as filing invoices and paid bills in the correct files, as well as customer details and information
• Keeping track of accounts, sending out invoices for accounts due and keeping track of accounts paid and sending tax invoices
• I was also required to open up new accounts for customers as required, and establishing a reasonable credit limit for the account and ensured that these limits were not exceeded
• I liaised with customers regarding their accounts and choice of payments methods
• Customer accounts were frequently reviewed, and stops on accounts were placed when and where necessary at my discretion if payments had not been received and/or if credit limits were exceeded
• On the occasion that a customer account was not paid, I was required to liaise with debt collector companies, and on the rare occasion I was required to work with a solicitor/lawyer to receive the payments for the outstanding accounts
• I maintained these accounts ensuring that they were kept up to date, and that all accounts were finalized by the due date
• I believe I performed these duties to the best of my abilities

• Customer service, ensuring the customers received the product that they were looking for and they were 100% satisfied
• Maintaining stock and making management aware when the stock was low and more was to be ordered, as well as placing some orders myself, dealing with suppliers over the phone as well as in store
• Keeping a very high standard of stock presentation to ensure that the customers were attracted to the product being sold, as well as speaking to customers about other products that work well with the product that they had already selected
• Unpacking and entering new stock into the data base and creating displays to make new products appealing to customers