Tegan Spence

• Provided direct clinical social work services to variety of patients, within the acutely unwell ward as well as the high dependency unit at the Balfour Hospital.
• Undergo clinical education and legislation through the NHS portal
• Certificates for Manual Handling and First Aid Training.
• In order to coordinate viable care, I collaboratively worked with various different health care professionals. This involved registered nurses, doctors & practitioners and occupational therapists, physiotherapists and phycologists.
• monitored patients & performed health checks in guidance towards the NHS policy's & procedures, legislation and documentation.
• Worked at an efficient, steadfastly pace to perform regular health checks. Tasks involved taking blood, stool and urine samples. Packaging and processing lab samples.
• Using, Sterilising and reStocking hospital equipment, involving standard tools, Diagnostic tools, Laceration supplies, Durable medical equipment and Diabetic supplies.
• Carried correct health and safety procedures involving PPE, liaising with patients needs.
• Promote independence for all patients where possible throughout rehabilitative care.
• Undergo correct manual handling procedures to aid patients from different settings
• Liaise with personal care duties. Toileting, washing and dressing patients.
• serving & feeding meals to patients appropriately.
• Collaborated with family members to provide comprehensive support services to clients.
• Maintained accurate records of client progress and interactions according to agency standards.
• Attended team meetings and provided feedback on case updates and treatment recommendations.
• Participated in professional development activities such as seminars, workshops, trainings.

As a Royal Mail Postperson my duties and responsibilities included the following:

• Manual handling/sorting of mail in a timely manner each morning.
• Driving of Royal Mail vehicles varied addresses in community.
• Ensuring delivery of mail to destined address.
• Working both as part of a larger team as well as working individually when out on allocated delivery routes.
• Memorisation of postcodes, addresses and routes around my designated area of Kirkwall.

This role has allowed me to gain experience working in a pressured environment where each day the allocated mail had to be delivered in a timely and professional manner. While in this role I was constantly engaged with members of the public,

I worked as a Social Care Assistant at Smiddvbrae

House in Douby for 2 years. In my time at Smiddybrae I took great pride in my role providing care for all the residents within the care home. While in this role I carried the following responsibilities and skills:

• Carry out all aspects of the resident's personal care and assist with their daily routine.
• Responsibility for service users that required additional emotional/physical support specific to their needs. This involved specific moving and handling skills, sometimes requiring the use of specialised equipment.
• Monitor health conditions of residents daily and report any personal progress or concerns. Also follow strict short term care plans, beneficial to individual needs.
• Administer service user's medication and record accurately on medical record sheets. Also complete daily logs, reports, 24hr charts, plus any other paperwork as and when required.
• Supporting users with certain diagnosis/disorders e.g.

Dementia, Multiple Sclerosis, learning difficulties etc. I learned to use clear and concise verbal/nonverbal communication skills, and how to use active listening and observing skills to help determine residents needs.

If th

• Liaising and communicating with senior management, co-workers, family of residents and external agencies, whilst maintaining service users confidentiality appropriately.
• Experience working unsociable hours (night shift work), which I covered and enjoyed.
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I have worked for the Orkney Distillery as both a member of the 'Oot the Back' bar team and as a gin distillery tour guide. In this role I ensured to maintain a welcoming atmosphere and meet customer needs/requirements to the best of my ability. Duties and skills required for this job included the following:

• Serving beverages to customers to a high standard and advising on drinks to suit customers tastes/allergy needs.
• Ensuring bar facilities were always kept clean and well organised/stocked up.
• Working within bar team cooperatively, maintaining good relations/communications with co-workers.
• Disinfecting of furniture/table items before the arrival of next customers.
• Use of till register and handling of cash payments. IT skills were also required when using our app for bookings, seating arrangements and processing orders.
• Communicate successfully with different languages and cultures
• Stock keeping and ordering
• Communicating & liaising over the phone to customers, colleagues, management and other partnerships to transfer instructions/progress reports.

This working period was during the COVID-19 pandemic, therefore I had to ensure extra precautions were taken in regard to sanitary conditions within the bar facilities.

This included the sanitisation of all tables between customer use and making sure customers followed all relevant government COVID-19 guidelines e.g. face coverings, social distancing and hand sanitising.

While behind the bar I had to deal with situations where customers were heavily under the influence of alcohol, and therefore quite difficult to engage/communicate with. This required me to show patience and good people skills to deal with challenging circumstances.

In my tour guide role at the distillery (Summer 2023) | carried out tours of the Kirkjuvagr facility to tourists/visitors, where they were shown the gin making process and given samples of our products. This role required confidence and clear communication of factual information. Good people skills were required to deal with customers from all walks of life and of many different nationalities.