Tegan Turnbull

Key Responsibilities:

• Assess and manage workers' compensation claims by reviewing sensitive medical, financial, and investigative reports.
• Ensure compliance with legislative requirements, recording and managing actions within set timeframes.
• Serve as the primary contact for internal and external stakeholders, including employees, medical professionals, and legal representatives.
• Investigate and resolve complaints, ensuring fair and consistent outcomes aligned with business policies and regulations.

Achievements:

• Awarded 'Doing the Right Thing: Performance-Focused, Customer-Obsessed, and Risk-Aware' by Executive Management.

Key Responsibilities:

• Reviewed and assessed applications, financial documents, and reports to ensure accurate claims processing.
• Provided clear and empathetic communication regarding grant eligibility, alternative options, and application outcomes.
• Managed high-vulnerability cases with sensitivity and efficiency.
• Investigated and resolved multi-level complaints, ensuring compliance with government regulations.

Achievements:

• Winner of the "Voice of the Customer" award for excellence in customer service.
• Promoted to Subject Matter Expert within the Customer Payments Team, specializing in property damage claims for individuals impacted by natural disasters.

Key Responsibilities:

• Led and motivated teams to meet sales targets and operational KPIs.
• Oversaw inventory management, stock control, and visual merchandising.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Achievements:

• Developed and implemented administrative systems to streamline reporting processes.
• Designed and introduced an 'Area of Pride' system to enhance staff productivity and stock management, later adopted across multiple NSW stores.

Key Responsibilities:

• Delivered high-level customer service, tailoring recommendations to individual clients.
• Conducted product training sessions for staff and facilitated external masterclasses for customers.

Key Responsibilities:

• Managed stock control, ordering, and replenishment procedures.
• Trained a team of 30 on stock procedures, compliance, and audit standards.

Achievements:

• Authored the National Sephora Stock Training Manual, and trained the National Inventory Controller.
• Assisted in multiple new store openings, leading group interviews, inductions, and setting up stock management systems.