Tegan Walsh
Summary
Dynamic hospitality and retail operations supervisor with over 8 years of experience managing venues in Australia and internationally. Proven expertise in high-volume environments, strategic planning, inventory control, team leadership, and regulatory compliance. Adept at fostering performance-driven teams, streamlining systems, and enhancing customer experiences across bar, restaurant, and FIFO accommodation settings. Strong interpersonal and administrative skills, with a passion for driving service excellence in diverse, fast-paced workplaces.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar and Retail Supervisor
Civeo
04.2025 - Current
- Managed daily operations of a high-volume tavern and onsite retail store in a remote FIFO accommodation village
- Supervised staff to uphold exceptional standards in customer service, safety, and presentation
- Oversaw inventory management and ordering systems to optimize product availability and reduce wastage
- Ensured compliance with licensing regulations, health and safety requirements, and internal policies
- Delivered team training across RSA protocols, retail procedures, and basic first aid
- Partnered with site leadership to improve guest satisfaction and streamline service delivery
- Conducted audits and generated performance reports covering sales, stock control, and team productivity
- Collaborated with housekeeping and kitchen departments to support property upkeep and guest experience
- Cultivated strong rapport in a culturally diverse and dynamic environment
Assistant General Manager
Longhorn Saloon
10.2022 - 01.2025
- Directed daily operations of a high-volume venue, boosting revenue through events and promotions
- Led and coached staff, maintaining morale and service excellence
- Oversaw inventory control, order tracking, and till reconciliation
- Designed staff rosters and approved leave requests using HR systems
- Maintained compliance with liquor regulations and handled escalated customer issues
- Managed internal administrative processes including shift scheduling and operational reporting
Venue Manager
Kooroora Hotel/Club
06.2022 - 10.2022
- Managed front and back-of-house operations during peak season
- Supervised a large team and optimized venue performance
- Executed inventory systems and ensured supplier delivery coordination
- Balanced tills, banked revenue, and ensured compliance with licensing laws
- Spearheaded conflict resolution and upheld a positive workplace culture
- Ran training programs and enhanced systems for staffing and reporting
Duty Manager
Great Northern Hotel
07.2021 - 06.2022
- Oversaw bar and restaurant service across multiple shifts
- Managed stock, payroll tasks, and ensured operational compliance
- Provided administrative oversight for tills and bank reports
- Resolved customer issues and led venue safety procedures
Duty Manager
Beach Hotel
03.2019 - 07.2021
- Managed 150+ staff with focus on service excellence and safety
- Introduced new systems reducing waste by 20% and improving profitability
- Executed digital ordering systems, reducing wait times and improving turnover
- Developed seasonal menus in collaboration with suppliers
- Prepared reports for executive management and ensured compliance with all regulations
Bartender
Beach Hotel
01.2016 - 03.2019
- Served beverages and cocktails in a high-paced setting
- Maintained stock and assisted in bar organization
- Delivered outstanding customer service and upsold premium options
Education
Year 12 -
St. Joseph's College
AUSTRALIAN SECURITY LICENCE Feb 2019 Current
Skills
- Bar & Retail Operations Management
- FIFO Village Coordination
- Office Administration & Reporting
- Team Leadership & Staff Training
- Inventory & Financial Control
- Regulatory Compliance & Conflict Resolution
Certification
Australian Security Licence – Feb 2023 – Apr 2023
Timeline
Bar and Retail Supervisor
Civeo
04.2025 - Current
Assistant General Manager
Longhorn Saloon
10.2022 - 01.2025
Venue Manager
Kooroora Hotel/Club
06.2022 - 10.2022
Duty Manager
Great Northern Hotel
07.2021 - 06.2022
Duty Manager
Beach Hotel
03.2019 - 07.2021
Bartender
Beach Hotel
01.2016 - 03.2019
Year 12 -
St. Joseph's College
AUSTRALIAN SECURITY LICENCE Feb 2019 Current
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