Tegan Weekley
Springfield,Australia
Summary
Results-driven professional with exceptional time management and problem-solving skills. Proven track record of fostering long-term client relationships and driving corporate sales growth. Skilled in analytical decision-making and adaptability, I excel in client satisfaction, and both operational and logistical efficiencies.
Overview
18
18
years of professional experience
Work History
Series Account Specialist
AAT Kings
Alexandria, NSW
02.2019 - Current
- Client Relationship Building: Develop and nurture long-term relationships with assigned clients through regular communication, proactive outreach, and understanding their specific business needs.
- Account Management: Oversee the entire customer lifecycle within their assigned accounts (including onboarding, renewal, and ongoing support), as well as end-to-end booking management.
- Sales Growth: Identify new business opportunities within existing client accounts by cross-selling, upselling, and proposing additional products or services.
- Bid Application: Create quotes for large-scale business, and preparations to submit for tender.
- Customer Satisfaction Focus: Address client concerns promptly, resolve issues effectively, and ensure high levels of customer satisfaction (both the client on the account, as well as their guests who travel with AAT).
- Collaboration & Communication: Work closely with internal teams like sales, marketing, and depots across the country, to ensure seamless client experience.
- Analytical Skills: Ability to analyse data, identify trends, and make informed business decisions.
- Organisational Skills: Excellent time management and ability to prioritise tasks effectively.
- Industry Knowledge: Thorough understanding of the industry, market trends, and competitor landscape.
Groups & Charter Coordinator
AAT Kings
Bondi Junction & Alexandria, NSW
01.2016 - 02.2019
- Client interaction: Taking charter requests through multiple channels, understanding client needs, providing accurate quotes, and booking venues based on availability.
- Coach planning: Arranging coach itineraries, including departure and arrival points, accessible roads, available parking at venues, travel times, fuel calculations, and gaining necessary permits.
- Holistic logistics management: Coordinating ground transportation, venues, catering, hotel accommodations, and other necessary services for passengers in advance.
- Operational oversight: Monitoring weather conditions, travel restrictions, and any potential disruptions to travel plans, making necessary adjustments as needed.
- Communication: Maintaining clear communication with drivers, ground crew, clients, and internal departments regarding changes and any potential issues, to ensure a excellent travel experience for guests.
- Invoicing and billing: Generating invoices for charter services, and managing purchase orders for third party operators.
- Post-travel reporting: Documenting travel details, recording any incidents, and providing necessary reports to relevant stakeholders.
- Pursuing KPI's: Working collaboratively with colleagues and internal stakeholders to achieve targets.
Reservations Sales Agent (Call Centre)
AAT Kings
Bondi Junction, NSW
05.2014 - 01.2016
- Booking Management: Processing tour bookings, including offering expert advice to select suitable itineraries based on customer needs, managing payment details, and confirming travel arrangements.
- Customer Service: Addressing customer concerns, handling complaints, providing accurate information about tour details, and resolving booking issues.
- Sales Support: Actively promoting AAT Kings tours and special offers, highlighting unique selling points to encourage bookings.
- CRM Management: Updating customer details within the company's database, maintaining accurate records of interactions and bookings.
Trade Sales Associate
Merlin Entertainments
Darling Harbour, NSW
07.2013 - 05.2014
Lift Operations
Nakiska Ski Area
Alberta, Canada
10.2011 - 05.2012
Team Leader/Manager
Subway
West Gosford, NSW
05.2007 - 08.2011
Education
Studies - Diploma of Travel & Tourism
TAFE NSW
NSW01-2015
Studies - Bachelor of Environmental Science
Macquarie University
Sydney, NSW01-2011
Certificates, Licences, & Notable Training
Skills
- Positive attitude
- Adaptability
- Attention to detail
- Time management
- Problem solving
- Customer service
- Business retention
- Autonomy
- Management of tasks & delegation
- Drawing on colleagues' strengths
References
Melissa Boyd | 0432 301 908
AAT Kings - G&C Coordinator, & former Reservations colleague
Lisa Aventi | 0413 251 348
AAT Kings - Operations Manager
Justine Fonmanu | 0403 212 702
AAT Kings - Senior Sydney Day Tours Coordinator
Timeline
Series Account Specialist
AAT Kings
02.2019 - Current
Groups & Charter Coordinator
AAT Kings
01.2016 - 02.2019
Reservations Sales Agent (Call Centre)
AAT Kings
05.2014 - 01.2016
Trade Sales Associate
Merlin Entertainments
07.2013 - 05.2014
Lift Operations
Nakiska Ski Area
10.2011 - 05.2012
Team Leader/Manager
Subway
05.2007 - 08.2011
Studies - Diploma of Travel & Tourism
TAFE NSW
Studies - Bachelor of Environmental Science
Macquarie University
Certificates, Licences, & Notable Training