Tegan Paige Kruse-neale
SYDNEY,NSW
Summary
Resilient Special Education Teacher familiar with challenges associated with teaching special needs children. Remains positive under times of stress or conflict. Works well with classroom teachers to develop accommodations and special techniques for mainstream classroom inclusion. Special Education Teacher equipped with positive attitude and patience vital to teaching children with special needs. Extensive experience creating innovative lesson plans and comfortable learning environments. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
7
7
years of professional experience
Work History
Learning Support Teacher
Canley Vale High School
02.2021 - 12.2023
- Enhanced learning experiences by utilizing diverse teaching strategies and methods tailored to individual student needs.
- Promoted a positive classroom environment by establishing clear expectations and fostering open communication.
- Developed students'' critical thinking skills with engaging activities and group projects.
- Collaborated with colleagues to develop curriculum aligned with state standards, ensuring consistency across grade levels.
Retail Assistant
City Beach
03.2019 - 09.2019
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Fast Food Team Member
McDonald's
04.2018 - 08.2019
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
- Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
- Streamlined order processing with accurate cash handling and prompt communication with kitchen staff.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
- Assisted in employee training, leading new team members through orientation processes, demonstrating tasks, and offering constructive feedback on performance improvement opportunities.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Reduced customer wait times by quickly operating customer window and sales register.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Processed orders on POS system and accepted cash and charge payments.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Trained newly hired employees on routine tasks and customer service.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
Fast Food Worker
Red Rooster
03.2017 - 01.2018
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Made change and returned correct cash and coin to patrons.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
High School Diploma -
Canley Vale High School
Canley Vale, NSW11.2019
Skills
- Individual Instruction
- Social Development and Integration
- Activity Planning
- Teacher Assistance
- [Type] Sales Techniques
- Complaint Handling
- POS System Operation
- Inventory Tracking
- Order Processing
- Product Merchandising
- Retail Transactions Processing
- Customer Assistance
- Cash Register Operation
- Multitasking competence
- Cash handling accuracy
- Fashion sense and styling
- Organizational skills
- Attention to detail
- Store Organization
- Retail Merchandising
- Goal-Driven
Timeline
Learning Support Teacher
Canley Vale High School
02.2021 - 12.2023
Retail Assistant
City Beach
03.2019 - 09.2019
Fast Food Team Member
McDonald's
04.2018 - 08.2019
Fast Food Worker
Red Rooster
03.2017 - 01.2018
High School Diploma -
Canley Vale High School
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