Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tegra Mulenda

Summary

Dynamic and organized professional with extensive experience at Accent Dental Care, excelling in client relations and data entry. Proven ability to enhance front desk efficiency and cultivate positive patient experiences through exceptional communication and multitasking skills. Committed to maintaining a welcoming environment while ensuring strict adherence to health and safety protocols.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

6
6
years of professional experience

Work History

Receptionist/Client Experience Manager

Accent Dental Care
02.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.

Dental Assistant

Diamond Dental
04.2020 - 11.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Dental Assistant Intern

Ocean Reef Dental
07.2019 - 08.2019
  • Prepared dental rooms and materials.
  • Contributed to a positive work environment by collaborating effectively with the dental team members.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Ensured patient safety by strictly adhering to infection control protocols during all dental treatments.
  • Prepared patient x-rays and images for dentist review.
  • Facilitated smooth appointment transitions with efficient room setup, instrument preparation, and sterilization processes between patients.

Dental Assistant Intern

Government Dental Clinic
01.2019 - 04.2019
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Accurately entered patient clinical data into computer to update charts.
  • Assisted dentists in performing comprehensive oral examinations, contributing to the detection of early signs of dental issues.
  • Kept work areas clean, sanitized and organized to minimize infection risk.
  • Built trusting relationships with patients through empathetic listening, clear communication, and genuine care for their wellbeing.
  • Improved patient comfort by providing gentle and compassionate care during dental procedures.
  • Aided in the successful completion of complex dental procedures, such as extractions and root canals, by anticipating dentist needs and providing timely assistance.

Education

Certificate IV - Dental Nursing

North Metropolitan TAFE
Perth, WA
02-2021

Hospitality

Butler College
Perth, WA
04-2018

Skills

  • Organization skills
  • Telephone skills
  • Empathy & Compassion
  • Professional demeanour
  • Customer/Client relations
  • Data entry
  • Teamwork

Accomplishments

  • Assisted management with the training of 10 new staff members.
  • Managed marketing area.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.

Languages

Swahili
Professional Working

Timeline

Receptionist/Client Experience Manager

Accent Dental Care
02.2021 - Current

Dental Assistant

Diamond Dental
04.2020 - 11.2020

Dental Assistant Intern

Ocean Reef Dental
07.2019 - 08.2019

Dental Assistant Intern

Government Dental Clinic
01.2019 - 04.2019

Certificate IV - Dental Nursing

North Metropolitan TAFE

Hospitality

Butler College
Tegra Mulenda