Teharn Shilcock
Aberglasslyn,NSW
Summary
Results-driven Store Manager with a strong focus on delivering exceptional customer service while consistently achieving KPIs, including sales growth, conversion, and stock accuracy. Proven ability to drive store performance through effective inventory management, coaching high-performing teams, and implementing targeted sales strategies. Recognized for building a customer-focused culture that fosters loyalty while supporting sustainable sales growth and performance.
Overview
2
2
years of professional experience
Work History
Store Manager
Forever New
East Maitland, NSW
01.2025 - Current
- Managed daily store operations and ensured smooth workflow during peak hours.
- Coordinated work schedules to align with operational demands.
- Maintained inventory levels and coordinated restocking efforts with suppliers.
- Handled customer inquiries and resolved issues to promote satisfaction and loyalty.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- KPI monitoring and coaching, optimising conversion and marketing to improve foot traffic.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Assistant Manager
Lorna Jane
Kotara, 2289
11.2023 - 01.2025
- Monitored sales trends and suggested improvements for store performance.
- Implemented visual merchandising strategies to align with company branding guidelines.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Cultivated loyal customer base by providing excellent customer service.
- Developed strategies to maximize sales and profitability.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
CERT III - Business Administration
TAFE NSW
NSW07-2021
CERT III - Retail
TAFE NSW
NSW12-2020
Skills
- Inventory management
- Sales strategy development
- Loss prevention
- KPI monitoring
- Visual merchandising
- Customer relationship management
- Conflict resolution
- Maximizing profitability
- Team leadership
- Outstanding communication skills
References
References available upon request.
Timeline
Store Manager
Forever New
01.2025 - Current
Assistant Manager
Lorna Jane
11.2023 - 01.2025
CERT III - Business Administration
TAFE NSW
CERT III - Retail
TAFE NSW