Tehilla Malka

• Delivered exceptional customer service, addressing concerns promptly and professionally.
• Met customer service goals and exceeded customer expectations.
• Restructured customer service process, ensuring quicker response times.
• Generated repeat business through exceptional customer service.
• Ensured passenger boarding and safety procedures were followed, facilitating timely pilot departures.
• Responsible for opening plane doors and ensuring safe disembarkation of arriving passengers.
• Operated in a fast-paced environment, ensuring timely passenger check-in and collaborating with Jetstar representatives and duty managers to prepare flights for departure.
• Collaborated with Jetstar representatives to address issues such as cancellations, professionally relocating passengers to different flights
• Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
• Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
• Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
• Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
• Enhanced branch operations by streamlining customer service processes.

• I was employed in TPCE team, which stands for tenant participation and community engagement. During my time there, I collaborated with DCJ housing renters.
• Established multiple outreach initiatives tailored to each distinct estate.
  
• Ensured that our tenants' voices were being acknowledged by organising monthly meetings with the lord mayor.
  
• We as a team developed various programmes tailored to the specific needs and preferences of each estate and its tenants.
  
• Engaged in collaborative work with the team Created flyers through Canva
  
• Attended housing standard meetings with representatives from DCJ and other services.

• Excellent communication skills, both verbal and written.
• Worked well in team settings, providing support and guidance.
• Developed and maintained courteous and effective working relationships.
• Led a team of over 30 members, ensuring effective collaboration and successful project delivery.
• Organised and detail-oriented with a strong work ethic.
• Assembled signs and cones to direct traffic through construction sites.
• Routed traffic around construction sites for worker and driver safety.

• Managed multiple teams and communicated effectively with TMC, other team leaders, managers, and crew members.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Mentored and guided employees to foster proper completion of assigned duties.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Created and managed project plans, timelines and budgets.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Frequently inspected production area to verify proper equipment operation.
• Educated staff on organizational mission and goals to help employees achieve success.
• Worked on Governmental jobs

Objectives:

To obtain a Case Manager position in a reputable organization where my skills
and knowledge can be utilized effectively to contribute to the growth and development of
the organization.

experience:

• Developed an ethical understanding of Dilemmas and challenges experienced by DCJ workers.
• Demonstrated empathy in interactions with clients and colleagues..
• Developed strong time management and task prioritization skills in a professional setting.
• Conducted home visits with various social workers.
• Participated in case discussion and observation.
• Participated in CAT review meetings.
• Attended MRG mandatory reporter guidelines and taken cases and separated them
• Participated in weekly prime WAM meetings to identify and discuss necessary
• Support for children.
• Conducted ROSH - Risk of Significant harm assessments.
• Developed an understanding of Aboriginal and Torres Strait Islander child
• placements.
• Developed an understanding of legislation that informs/mandates DCJ.
• Demonstrated awareness of how risk and need are assessed for children within DCJ.
• Demonstrated appropriate written communication.

Skills:

• Strong communication and interpersonal skills.
• Ability to work effectively in a team.
• Excellent time management and organisational skills.
• Ability to work in a fast-paced environment.
• Familiarity with legislation related to child protection.
  
  

• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Communicated product quality and market comparisons by creating sales presentations.
• Prepared sales presentations for clients showing success and credibility of products.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Managed and motivated employees to be productive and engaged in work.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Solved makeup and skin care concerns
• Handling concerns with customers and work colleague
• Opening new stores
• Customer service consultant
• Stock control
• Evaluated staff performance and provided coaching to address inefficiencies.
• Mentored and guided employees to foster proper completion of assigned duties.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Created and managed project plans, timelines and budgets.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Increased sales significantly by upselling higher-end products to customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Greeted new customers, discussed specials, and took drink orders.