Tehjay Suphan
Bacchus Marsh,VIC
Summary
Dynamic customer service professional with advanced social capabilities and a strong commitment to teamwork. Proven ability to thrive in high-pressure environments while delivering exceptional service and resolving complex issues efficiently.
Overview
9
9
years of professional experience
Work History
Store Assistant
Aldi
Woodgrove, Victoria
06.2025 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Communicated effectively in a high-pressure team environment to resolve customer inquiries and issues.
- Operating the main register, juggling layers of responsibility for security, efficiency and precision.
- Executed loading procedures while ensuring compliance with safety protocols.
- High intensity workload requiring fitness and advanced cognitive ability
Customer Service Officer
Serco Group
Varsity Lakes, Queensland
04.2023 - 01.2025
- Managed inbound and outbound calls to assist taxpayers in resolving debt issues.
- Negotiating payment plans/in full for existing debt
- Explained overdue activity statements to taxpayers, facilitating understanding of their obligations.
- Ensuring taxpayers are aware of certain legal warnings relevant to their overdue lodgements
- Ensuring security measures are met by establishing PORO (proof of record ownership)
- Using complex systems and applications such as Siebel and ICP
Trolley Collector
Integrated Trolley Management
Robina Town Centre , Queensland
07.2021 - 01.2023
- Monitored cart availability to enhance customer access.
- Coordinated with team members to streamline cart management tasks.
- Followed safety protocols while handling carts in busy environments.
- Racked trolleys in multiple car parks to maintain organization, maintaining focus and awareness of surroundings.
Store Team Member
Betty's Burger & Concrete Co
Chermside, Queensland
02.2020 - 03.2021
- Prepared and served food items according to company standards, ensuring customer satisfaction.
- Collaborated with team members to streamline service during peak hours, enhancing customer experience.
- Maintained cleanliness of workstations and dining areas, contributing to a safe and welcoming environment.
- Managed opening and closing duties, including alarm system setup and door locking.
Pizza Dough Maker
Pizza Capers
Mermaid Waters, Queensland
02.2018 - 06.2018
- Operated mixing and kneading equipment to produce consistent, high-quality dough.
- Prepared pizza dough according to standardized recipes and techniques.
- Ensured cleanliness and organization of workstations to promote a safe and efficient work environment.
- Collaborated with team members to streamline food preparation processes and meet service deadlines.
Education
High School Diploma -
Merrimac State High School
Mermaid Waters10-2018
Skills
- Customer engagement
- Problem resolution
- Cash handling
- Collaborative teamwork
- Time management
- Adaptability
- Fast learner/exponential growth
- Relationship building
Timeline
Store Assistant
Aldi
06.2025 - Current
Customer Service Officer
Serco Group
04.2023 - 01.2025
Trolley Collector
Integrated Trolley Management
07.2021 - 01.2023
Store Team Member
Betty's Burger & Concrete Co
02.2020 - 03.2021
Pizza Dough Maker
Pizza Capers
02.2018 - 06.2018
High School Diploma -
Merrimac State High School