Tehmina Khaliq
Melbourne,Australia
Summary
Detail-oriented customer service administrator and booking Coordinator and industry-savvy professional with demonstrated history of developing positive working relationships with clients. Highly skilled in contract negotiation. Adept at identifying booking opportunities compatible with client career goals and industry niche.
Overview
7
7
years of professional experience
Work History
Bookings Coordinator
P&S Logistics
Melbourne , Vic
07.2022 - Current
- Coordinated and maintained daily bookings for clients, ensuring accuracy and timeliness.
- Managed customer inquiries regarding bookings, providing information on availability and rates.
- Developed relationships with clients to ensure repeat business.
- Performed data entry into booking systems to ensure accuracy of records.
- Provided administrative support for the bookings team, such as filing documents and responding to emails.
- Updated customers on changes in their reservations or any other relevant information.
- Created reports summarizing past performance of bookings in order to inform future decisions.
- Managed book of clients with new projects, account records and client details.
- Handled management tasks involved with client schedules.
- Maaking bookings with the transport companies as received by customers to move their Vehicles in timely manners.
Customer Service Representative
P&S Logistics
Melbourne , Vic
04.2021 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Warehouse Worker
Catch of the Day
Melbourne, Vic
12.2020 - 02.2021
- Maintained stock levels in accordance with company policies.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Front Desk Receptionist
Coyla Restaurant
Melbourne , Vic
10.2019 - 11.2020
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers, answered general questions and directed to appropriate locations.
Guest Relation Officer (GRO)
Alamaida Restaurant
Multan, Pakistan
03.2018 - 07.2019
- Provide Customer Service to Guests
- Handle Guest Complaints
- Assist in Developing Customer Service Satisfaction Programs.
ADMIN ASSISTANT
RBS Travel & Tours
Multan, Pakistan
05.2017 - 04.2018
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Providing real-time scheduling support by booking appointments and preventing conflicts
- Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations
- Screening phone calls and routing callers to the appropriate party
- Using computers to generate reports, transcribe minutes from meetings, create presentations and conduct research
- Greet and assist visitors
- Maintain polite and professional communication via phone, e-mail and mail
- Anticipate the needs of others in order to ensure their seamless and positive experience.
Education
Bachelors of Business - Management
Cambridge International College (CIC)
Melbourne, VIC12-2023
Bachelor in Arts (BA) -
The Islamia university Bahawalpur
01.2017
Higher Secondary School Certificate (HSSC) (F.S.C Premedical) -
Board of Intermediate and Secondary Education Multan
01.2015
Secondary School Certificate (SSC) (Science) -
Board of Intermediate and Secondary Education Multan
01.2013
Skills
- Basic Math skills
- Fluent in English, Urdu, Punjabi Langue's and have developed excellent Computer skills (Installing & Use of Microsoft Windows Operating system & Trouble shoot standard User Issues
- Microsoft Word, Excel, Power Point, internet/ Emails
- Performance Tracking
- Meeting Coordination
- Sales Support
- Schedule Creation
- Customer Service
- Logistics Management
- Administrative tasks
- Scheduling
Email Address
tehminakhaliq4@gmail.com
Hobbies and Interests
- Reading books, novels.
- Watching Movies, Dramas and documentaries.
- Cooking.
- Traveling
Languages
English
Professional
Urdu
Native/ Bilingual
References
1-Coyla Restaurant 0449 187 779
2-P&S Logistics 1300 513 813
Timeline
Bookings Coordinator
P&S Logistics
07.2022 - Current
Customer Service Representative
P&S Logistics
04.2021 - 07.2022
Warehouse Worker
Catch of the Day
12.2020 - 02.2021
Front Desk Receptionist
Coyla Restaurant
10.2019 - 11.2020
Guest Relation Officer (GRO)
Alamaida Restaurant
03.2018 - 07.2019
ADMIN ASSISTANT
RBS Travel & Tours
05.2017 - 04.2018
Bachelors of Business - Management
Cambridge International College (CIC)
Bachelor in Arts (BA) -
The Islamia university Bahawalpur
Higher Secondary School Certificate (HSSC) (F.S.C Premedical) -
Board of Intermediate and Secondary Education Multan
Secondary School Certificate (SSC) (Science) -
Board of Intermediate and Secondary Education Multan
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