Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tehmina Adil Awan

Hobart,TAS

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service consultant role.

Overview

13
13
years of professional experience

Work History

Customer Service and Security Officer

MSS Security
08.2024 - Current
  • Providing access service to customers over the phone and face to face to resolve their problems and inquires by referring them to the associated department by using the effective communication.
  • Providing customer and staff with accurate information by giving them access via access key by entering details in the system.
  • Maintaining the accurate and completing the daily tasks on time by using the specified Lands & Building department procedures and processes.
  • Arranging the appointments for customers to the regarding departments for lands and building Information.
  • Undertaking actions on behalf of Manager by following the regulatory frameworks.
  • Ensuring the smooth operations of office procedures by maintaining the office infrastructure and security equipment's.
  • Supporting team by contributing to planning and continuous improvement.
  • Building and maintaining effective relationships with colleagues, department management and customers through clear communication.
  • Undertake appropriate training to enhance skills and knowledge for service delivery.
  • Maintain confidentiality to protect sensitive information of customer by following security procedures and protocols.
  • Provide and receive feedback in an effective manner to enhance performance.

Seasonal Associate

TK Maxx
10.2023 - 01.2024
  • Keep records of customer interactions, process accounts, and file documents accurately and efficiently.
  • Operate a range of equipment including EFTPOS terminals, telephones, PC's and security equipment safely and efficiently.
  • Follows communication procedures, guidelines and policies.
  • Handle customer complaints professionally to ensure resolution within the time limits.
  • Promote and adopt a positive approach to work to support a supportive environment.
  • Demonstrate commitment to ongoing personal development.
  • Follow all instructions and guidance provided by management to ensure health and safety in the workplace.

Learning and Organizational Development

PSO (Pakistan State Oil)
12.2012 - 12.2014
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Compiled and maintained personnel records, ensuring accuracy and up-to-date information on all employees.

Education

BBA - Human Resource Management

Jinnah University For Women
Karachi, Pakistan
12.2012

Skills

  • Excellent communication skills
  • Active listening
  • Problem solving ability
  • Empathy and patience
  • Time management
  • Attention to detail
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Conflict Resolution

Timeline

Customer Service and Security Officer

MSS Security
08.2024 - Current

Seasonal Associate

TK Maxx
10.2023 - 01.2024

Learning and Organizational Development

PSO (Pakistan State Oil)
12.2012 - 12.2014

BBA - Human Resource Management

Jinnah University For Women

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Tehmina Adil Awan