Te Hokinga (Lucy) Cameron
Springfield,QLD
Summary
At present I am employed as a Child safety youth worker and NDIS Community Participation support person for Direct Care Resources. Whilst working for a previous employer Aspire Hub. The clients in Child Safety include self-harming teenagers with alcohol and drug dependence and complex behaviors. This has allowed me to expand my skill set and become experienced in managing challenging behavior's. I also have experience using CTARS and Brevity database entry and writing incident reports. I am currently enrolled to complete Cert IV Diploma in child safety. All other qualifications are current, e.g. Blue Card, NDIS Worker Screening Card, First Aid Certificate CPR. In relation to COVID I am fully double vaccinated.
I am reliable, flexible and adaptable and work with integrity and a high standard of accuracy including adapting my personal communication style to a level of being understood by Clients from all walks of life and cultures. I'm willing to undertake any further training that will enhance my current skill set.
I am very flexible and would be available to cover any shifts at short notice.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Child Safety and NDIS Support Worker
Direct Care Resources PTY LTD
11.2023 - Current
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Participated in professional development and training opportunities to enhance clinical skills.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Residential Youth Worker
Aspire Hub
01.2023 - 12.2023
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided key emotional support to special needs youth.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Contributed to development of individualized plans to support youth goal achievement.
- Supported and mentored students in developing skills to become successful in community.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Monitored progress towards service plan goals.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Facilitated communication between clients and other service providers.
- Managed complex and threatening behaviours.
- Continuously pursued professional development opportunities to enhance skills as a Residential Youth Worker and better serve the residents.
Pick Packer
Pac Trading
11.2022 - 04.2023
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Worked fast to meet assigned daily picking quotas.
- Followed safety protocols and procedures to minimize workplace accidents.
Independent Business Owner TJay's Takeaways
Self-employeed
09.2020 - 11.2022
- Promoted business via social media to generate leads and maximize brand identity.
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared food to a high quality standard.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
Senior Site Manager
Return It Pty LTD
04.2019 - 12.2021
- Monitored worksite personnel to maintain high levels of quality and performance.
- Interviewed and hired qualified candidates to fill open staff positions.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Directed site activities to drive smooth operations and achieve quality assurance metrics.
- Complied with operational standards and OSHA regulations.
- Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
Salvation Army Family Store
04.2016 - 07.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored employee performance and identified performance gaps for corrective action.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Supervising people with special needs preparing them to return to work in a supportive role
Store Manager
Coles Express
01.2012 - 11.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
No Degree - Cert 1V
TAFE Queensland
Online08.2024
Skills
- Cared for Young Adolescents who are in the care of Child Safety Services
- Have an understanding of the current Child Protection Act and legislation relating to Children in Residential Care
- Managed Challenging Behaviors and Complex Needs
- Built Trusting Relationships with Youth Placements
- Communicated at a level that is age appropriate for the Young Person
- Cared for young persons with self-harming, suicidal ideation and dependence on alcohol and drugs
- Support Young People to learn about Personal Hygiene and Health
- Completed Daily Case notes and Incident reports using CTARS, and Brevity
- Communicated with External Agencies
- Liased with after hours on call management
- Behavioural support
- Cultural Sensitivity
- Communicated with External Agencies
- Liased with after hours on call management
- Behavioural support
- Cultural Sensitivity
Certification
- Maybo, Direct Care Resources - 2023-2024
- Hope and Healing, Peak Training - 2024
Timeline
Child Safety and NDIS Support Worker
Direct Care Resources PTY LTD
11.2023 - Current
Residential Youth Worker
Aspire Hub
01.2023 - 12.2023
Pick Packer
Pac Trading
11.2022 - 04.2023
Independent Business Owner TJay's Takeaways
Self-employeed
09.2020 - 11.2022
Senior Site Manager
Return It Pty LTD
04.2019 - 12.2021
Store Manager
Salvation Army Family Store
04.2016 - 07.2019
Store Manager
Coles Express
01.2012 - 11.2017
No Degree - Cert 1V
TAFE Queensland
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