Teila Gardiner
Dicky Beach,QLD
Summary
I am a hardworking, professional and personable Bachelor of Business student, with a strong history of employment in customer service. The hospitality industry has equipped me with the ability to multitask, work efficiently in a team and handle demanding customer needs while maintaining a welcoming, friendly demeanor. I am committed to adhering to workplace practices and processes while providing exceptional service to people. I will embrace any opportunity that you may offer, and will be reliable, flexible, and enthusiastic within my role to work effectively both independently, and as a valued team member.
Overview
6
6
years of professional experience
Work History
Barista
Between the Flags Coffee
Dicky Beach, QLD
11.2023 - Current
- Greeted and conversed with customers about specialty coffee to cater orders to taste preferences.
- Managed multiple rushes of customers each day as a supportive team member.
- Monitored inventory levels of supplies through daily stocktake.
- Performed extensive opening and closing duties.
Retail Assistant
Jocelyns Provisions
Fortitude Valley, QLD
06.2022 - 11.2023
- Fulfilled unique customer needs by providing knowledge and assistance regarding specialty cakes and catering orders for special events
- Familiar with restocking shelves, rotating stock and performing weekly stocktake
- Familiar with operating POS software, specifically CIN7 and documenting stocktake, packaging requests, daily wastage, and daily wrap ups using Google docs to communicate knowledge to managers
- Served customers confidently and built loyalty and strong relationships by providing quick, personable service
FOH All-Rounder
Jumbo Thai
Brisbane City, QLD
10.2021 - 05.2022
- Welcomed each patron warmly, with a smile, and engaged with guests to decipher how to best serve needs and meet expectations
- Provided exceptional customer service to guests remaining steps ahead of patron needs and desires while operating within time constraints in a busy environment
- Created a memorable experience for each patron and embraced the needs unique to each patron to foster strong, lasting relationships
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards
- Reported food, equipment and liquor shortages to designated personnel and performed open/close duties with precise attention to detail
FOH All-Rounder
Pier33
Mooloolaba Marina, QLD
01.2021 - 10.2021
- Greeted and seated customers, welcoming them with a personable attitude and provided swift professional service to a high volume of guests daily
- Often worked alongside team members to setup, clean up and reset the space for large events
- Promoted specials and specialty drinks, and suggested food and drink pairings to suit unique customer preferences and optimize sales
- Trained and mentored new staff in restaurant procedures
FOH Waitress
Coffee Club
Caloundra, Stockland, QLD
06.2020 - 11.2020
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
FOH Waitress
Lemon and Thyme Bar and Grill
Mooloolaba Esplanade, QLD
01.2019 - 01.2020
- Provided table service in a designated section, satisfied customers by topping off drinks, offering napkins, condiments and other items.
- Stocked and tidied server stations
- Operated the till to take payment
Junior Waitress
Jermone's Italian Restaraunt
Main St, Caloundra, QLD
05.2018 - 02.2019
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Performedtableservice,cleaningdutiesandcompletedopeningandclosing checklists to facilitate smooth restaurant operations
- Prepared a variety of drinks including beer, wine, mixed basics and milkshakes
Education
Bachelor of Business -
University of The Sunshine Coast
Sippy Downs, QLD11-2026
High School Diploma -
Kawana Waters State College
Bokarina11-2019
Skills
- Admirable moral and ethical values
- Effective and polite communicator with people of all ages and backgrounds
- Competent business researcher who efficiently solves problems
- Advanced technological skills and Microsoft literacy developed through university studies
- Ability to work collaboratively or individually as the situation requires
- Demonstrated organizational skills and time management to effectively meet deadlines
- Capacity to remain calm and hold myself professionally in demanding circumstances
- Desire to be educated in my role and quickly adopt new skills
Timeline
Barista
Between the Flags Coffee
11.2023 - Current
Retail Assistant
Jocelyns Provisions
06.2022 - 11.2023
FOH All-Rounder
Jumbo Thai
10.2021 - 05.2022
FOH All-Rounder
Pier33
01.2021 - 10.2021
FOH Waitress
Coffee Club
06.2020 - 11.2020
FOH Waitress
Lemon and Thyme Bar and Grill
01.2019 - 01.2020
Junior Waitress
Jermone's Italian Restaraunt
05.2018 - 02.2019
Bachelor of Business -
University of The Sunshine Coast
High School Diploma -
Kawana Waters State College
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