Teiria-Rose Aaifou
Pakenham,VIC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my experience. Skilled in SAP and Microsoft Office, I excel in fast-paced environments, leveraging strong organizational and communication abilities to exceed KPIs. My approach combines great attention to detail with a commitment to exceptional service delivery, driving significant improvements in client management and operational efficiency.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
CASH CONVERTERS PTY LTD
03.2021 - 01.2023
- Addressed client inquiries and provided accurate information regarding products and services.
- Handled payment processing over the phone efficiently and accurately.
- Delivered exceptional customer service to resolve disputes in a professional and timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated proficiency in fast and accurate data entry.
- Efficiently coordinates communication via email, ensuring timely responses.
- Skillfully categorizes emails according to priority levels for streamlined workflow.
- Demonstrates strong written communication abilities to convey messages effectively.
- Maintained detailed records of all business transactions related to client accounts.
- Initiated outreach efforts, including cold calls to clients and businesses.
- Fostered frequent communication with external entities to facilitate client resolutions.
- Tailored payment arrangements to accommodate client circumstances.
- Collaborated with various internal departments to support client management efforts.
- Adjusted payments and account balances as necessary.
- Conducted thorough investigations into client accounts in response to changing circumstances.
- Ensured the accuracy and validity of information during every transaction.
- Uploaded and attached relevant documents to customer accounts for easy retrieval.
- Provided assistance and support to other departments regarding client accounts and inquiries.
- Directed clients to appropriate departments and resources to ensure their complete satisfaction.
- Maintained strict confidentiality of sensitive information.
SOLUTION SERVICE OFFICER
STELLAR ASIA PACIFIC PTY LTD
06.2019 - 03.2021
- Maintained detailed records of all service interactions.
- Promptly and courteously responding to customer inquiries.
- Assessing customer needs, requirements, entitlements, and obligations in alignment with available services.
- Investigating, resolving, or redirecting customer queries and concerns efficiently.
- Addressing objections with honesty and professionalism.
- Initiated contact with appropriate service providers to further assist in customer resolutions.
- Updating customer information with meticulous attention to detail.
- Collaborating with different departments to provide comprehensive assistance to customers.
- Approving payments in accordance with established protocols.
- Conducting follow-up calls to ensure customer accounts remained valid and accurate.
- Meeting Key Performance Indicators (KPIs) consistently.
- Guiding customers to access, navigate, or understand services across various payment types and programs.
- Providing guidance on relevant legislation, policies, procedures, payments, and services offered by Services Australia.
- Maintaining and attaching accurate documentation to fulfill customer requirements.
- Utilizing SAP and other internal applications proficiently.
INBOUND SALES CONSULTANT
ORIGIN ENERGY - Gas And Electricity
08.2017 - 05.2019
- Responding to a diverse range of customer inquiries via telephone communication.
- Facilitating customer relocations with meticulous attention to detail and efficiency.
- Proficiently identifying and fulfilling customer needs through attentive listening and strategic problem-solving.
- Conducting thorough investigations and implementing effective resolutions for customer concerns and issues.
- Engaging in customer acquisition initiatives to expand our client base and market reach.
- Executing seamless processing of customer payments.
- Resolving billing inquiries with precision and clarity to ensure customer satisfaction.
- Actively promoting Origin Broadband and Solar products through effective upselling techniques.
- Demonstrating adept use of SAP and various internal applications to streamline operations and enhance productivity.
STYLIST SALES ASSOCIATE
LOVISA PTY LTD
11.2016 - 06.2017
- Welcomed customers and helped determine their needs.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Operated cash register for cash, check, and credit card transactions.
- Entrusted with the responsibility of opening and closing multiple stores across the state.
- Conducted daily reconciliation of cash registers and executed bank deposits as part of routine operational procedures.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with customers
- Assisted with visual merchandising efforts during seasonal changeovers.
- Participated in staff training sessions to continuously improve product knowledge and deliver outstanding customer service experiences.
- Corrected order issues, provided refunds, and replaced items.
FRONT DESK ATTENDANT
STAND UP FITNESS GYM
11.2015 - 02.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions regarding memberships.
- Maintained a clean and organized workspace.
- Entered and updated sensitive customer information during check-ins.
- Introduced customers to amenities with pleasant and helpful demeanour.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
High School Diploma -
Hallam Senior College
Hallam, VIC10.2016
Skills
- Strong organisational skills
- Ability to multi-task
- Strong communication skills
- Ability to work in challenging and fast paced environments
- Great attention to detail
- Excellent customer service and delivery skills
- Responsible and reliable
- Quick learner
- Self-motivated with the ability to work both individually and as part of a team
- Eager to learn and apply new information and skills
- Excellent time management skills
- Competent in the use of SAP Software
- Competent in Microsoft Office applications
- Complaint Handling
- Data Entry
Timeline
CUSTOMER SERVICE OFFICER
CASH CONVERTERS PTY LTD
03.2021 - 01.2023
SOLUTION SERVICE OFFICER
STELLAR ASIA PACIFIC PTY LTD
06.2019 - 03.2021
INBOUND SALES CONSULTANT
ORIGIN ENERGY - Gas And Electricity
08.2017 - 05.2019
STYLIST SALES ASSOCIATE
LOVISA PTY LTD
11.2016 - 06.2017
FRONT DESK ATTENDANT
STAND UP FITNESS GYM
11.2015 - 02.2016
High School Diploma -
Hallam Senior College
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