TEISHA SAMMUT-SWIFT
Malvern East
Summary
I am a knowledgeable team member with a solid background in customer relations and other work history. I can successfully handle high-volume interactions and resolve complex issues so that i can always ensure customer satisfaction. I can also demonstrate strong communication and problem-solving skills to build and maintain positive customer relationships.
Overview
5
5
years of professional experience
Work History
Customer Relations Representative
IKEA
10.2024 - Current
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Fixed deviations in the IKEA system, by adjusting stock and investigating issues regarding a multitude of topics.
- Using the tools provided to navigate situations for either IKEA or for customers.
Bakery Team Member
Daniels Donuts
08.2023 - 10.2024
- Solely responsible for all the required opening and closing procedures.
- Maintained a clean and organized work environment, ensuring compliance with food safety standards.
- Supported increased customer loyalty through friendly interactions and personalized service experiences.
- Operated espresso machines and was properly barista trained.
- Cleaned counters, machines, utensils, and seating areas daily.
Brand Ambassador
XPO TALENT
11.2023 - 06.2024
- Acting as the face of the company or brand, working primarily in a customer service role to assist clients with promoting their marketing campaigns.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Receptionist/Assistant
RENU hair and skin clinic
02.2023 - 11.2023
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
Team Member / Cook
KFC
06.2020 - 06.2023
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
Brentwood Secondary School
Glen Waverly11-2023
Associate of Arts - Sound Production
Box Hill Institute of TAFE
Melbourne, VIC09-2023
Skills
- Risk management
- Promotional support
- Customer service
- Problem-solving
- Complaint handling
- Data collection
Accomplishments
- Performed the Australian anthem at the Melbourne arts centre.
- Won the performing arts award in a cohort of over 300 people.
Timeline
Customer Relations Representative
IKEA
10.2024 - Current
Brand Ambassador
XPO TALENT
11.2023 - 06.2024
Bakery Team Member
Daniels Donuts
08.2023 - 10.2024
Receptionist/Assistant
RENU hair and skin clinic
02.2023 - 11.2023
Team Member / Cook
KFC
06.2020 - 06.2023
High School Diploma -
Brentwood Secondary School
Associate of Arts - Sound Production
Box Hill Institute of TAFE
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