Summary
Overview
Work History
Education
Skills
Timeline
Affiliations
Websites
Work Availability
References
Quote
SeniorSoftwareEngineer
Tej Shrestha

Tej Shrestha

Windsor Gardens,Australia

Summary

Proactive and individually driven consultant with can do attitude and experience in customer-focused service and helpdesk queries. A graduate in Bachelor of Networking seeking a position in the IT service skilled with excellent communication, presentation and task management also proficient to identification of the problem and troubleshooting. Enthusiastic about improving quality and effectiveness of services. Tech professional with advanced training and experience in Information Technology Support officer. Delivers above-average results to delight customers and drive internal enhancements. Always resourcefully and open to grow in order to fulfill objective of the organization and add value.

Overview

6
6
years of professional experience

Work History

Helpdesk Support Officer

The Equanimity Project
NSW, Australia
10.2022 - Current
  • Technical support via phone, email and outlook
  • Assist in Rollout of Windows 10 and monitoring system to fix the issues after the imaging
  • Troubleshooting issue thoroughly and collect relevant information before escalating
  • Ensure customer satisfaction through efficient call handling and communication
  • End devices monitoring such as PCs and docking station for laptop users
  • Windows 10 performance monitoring through Task Manager
  • Assist and troubleshoot network problems, system issues, Operating system update and upgrade
  • Performing basic administration tasks (User creation, password reset, enable/disable account and restore deleted account linked with email account).

Information Technology Support Officer

National Council of Women
NSW, Australia
04.2022 - 10.2022
  • Working with office 365 application and Azure
  • Active Directory and Servers operations
  • Perform day to day IT support tasks including computer assembly, wireless networking, installing programs and providing customer service via phone, email or through the ticketing system
  • Assisting in Windows troubleshooting through TeamViewer
  • Use of On-Premises Active Directory to perform basic administration tasks (User creation, password reset, enable/disable account, basic Group Policy control and restore deleted account linked with email account)
  • Proper documentation after any ticket is resolved to assist in resolving similar issues in the coming days
  • Actively listen to customers’ problems, troubleshoot, collect relevant information before escalating the ticket to the senior team
  • Assist and troubleshoot network problems, system issues, Operating system update and upgrade.

Customer Service Representative

Jimmy Choose
Meadowbank, Australia
03.2018 - 01.2021
  • Handle all types of customer and provide excellent customer service
  • Work in team and discuss any issues in the system while assisting the management
  • Manage sales related data entry in the system and track of customer reviews
  • Proper marketing of the products with customers and new prospects
  • Participating in all general meeting and follow up in marking initiatives.

Education

CompTIA A+ Certification -

08.2023

The ACS Professional Year Program – ICT -

01.2022

Cisco Certified Network Associate (CCNA) -

01.2022

Bachelor of Information Technology -

07.2020

Skills

  • Knowledge of Windows Server 2012, 2012R2 and 2016 as per industry standard
  • Advance knowledge of DHCP, ADDS, DNS and Print Server
  • Advanced knowledge of Switching protocols (STP, RSTP, MSTP, Ether-channel, VLAN, DTP, VTP)
  • Fresh desk ticketing System – Zendesk
  • General knowledge virtualization (VMware (ESXI), Hyper-V)
  • Knowledge of Routing Protocols (RIP, OSPF, EIGRP)
  • Understanding of Network Monitoring Tools such as Wireshark
  • Advanced knowledge of Microsoft Applications
  • Intermediate knowledge of Microsoft Azure portal and Azure Active Directory
  • Advanced knowledge of Office365, SharePoint and OneDrive
  • Learning Information Technology Infrastructure Library (ITILV4)
  • Professionally used simulators like Cisco Packet Tracer and Android Studios
  • Advanced Troubleshooting of Windows 7, Windows 8, Windows 10 and Windows 11
  • Excellent skills in communication from providing daily customer service in many hospitality industries
  • Able to multi-task and priorities tasks accordingly through my excellent organizational skills, making strict schedules and check lists to ensure deadlines are met, increasing efficiency and productivity levels
  • Ability to work within a team and contribute to tasks to achieve organizational objectives which has allowed me to develop leadership skills
  • Strong interpersonal skills gained through extensive customer service experience
  • Proficient in written communication and administrative skills
  • Proficient in Microsoft Word, Excel & PowerPoint, Social Media & Website design
  • Helpdesk call support

Timeline

Helpdesk Support Officer

The Equanimity Project
10.2022 - Current

Information Technology Support Officer

National Council of Women
04.2022 - 10.2022

Customer Service Representative

Jimmy Choose
03.2018 - 01.2021

CompTIA A+ Certification -

The ACS Professional Year Program – ICT -

Cisco Certified Network Associate (CCNA) -

Bachelor of Information Technology -

Affiliations

Australian Computer Society (ACS), 4302862

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

References

Provided upon request

Quote

The only thing I regret about my past is the length of it. If I had to live my life again, I’d make the same mistakes, only sooner.
Tallulah Bankhead

Similar Profiles

CREATE PROFILE
Tej Shrestha