Tejas Patel
36 Arncliffe Avenue, Melonba,NSW
Summary
Proven Field Technician with a track record of enhancing customer satisfaction and equipment lifespan through meticulous maintenance and quality assurance controls. At BSA and Telstra, excelled in organizational skills and adaptability, significantly reducing downtime and improving system performance. Demonstrates professionalism and reliability, ensuring top-quality service and safety in every project. Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in FTTC, FTTN, FTTP Installation, repair and maintenance.
Reliable field Technician with 9+ years of experience in Telecommunication Field Technician roles. Lifts up safely and effectively and follows directions to complete tasks accurately.
Overview
10
10
years of professional experience
Work History
Field Technician
BSA
01.2016 - 07.2024
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
- Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Contributed to project success by assisting in the planning and execution of equipment upgrades and expansions.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
Field Technician
Telstra
05.2014 - 12.2015
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
Education
No Degree - Telecommunication Field Technician Certification
JB HUNTER
Auburn01.2014
Bachelor of Accountancy - Accounting
Gujarat University
03.2003
Skills
- Workplace Safety
- Active Listening
- Adaptability and Flexibility
- Quality Assurance Controls
- Materials Management
- Equipment Maintenance
- Multitasking Abilities
- Worksite preparation
- Organizational Skills
- Reliability
- Professionalism
- Time management abilities
Timeline
Field Technician
BSA
01.2016 - 07.2024
Field Technician
Telstra
05.2014 - 12.2015
No Degree - Telecommunication Field Technician Certification
JB HUNTER
Bachelor of Accountancy - Accounting
Gujarat University
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