Tejas Sanap
Dandenong
Summary
Motivated and analytical MBA candidate specializing in Business Analytics, with experience in consulting, operations, and leadership. Proven ability to drive business outcomes through data insights, strategic planning, and team management. Skilled in stakeholder engagement, KPI analysis, and customer-focused service. Currently a Shift Manager at McDonald’s with strong leadership and process optimization experience, and past consulting work delivering strategies for nonprofit client engagement. Proficient in Excel, Power BI, and Tableau, with a passion for using data to drive improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
11.2022 - Current
- Managed daily cash operations, accurately handling over $2,400 per shift, ensuring safe balance consistency and discrepancy-free deposits.
- Improved upselling by 10% by training crew members on promotions and reducing waste to below 1.5% through strategic stock preparation based on sales forecasts.
- Trained and mentored 15+ new employees across multiple roles, providing structured roadmaps to maximize productivity.
- Ensured compliance with food safety standards for 10+ core menu items daily, along with any promotional products.
- Consistently exceeded expectations by delivering exceptional customer service, contributing to increased customer retention and satisfaction.
Intern
Australian Business Consultancy (Red Cross)
03.2024 - 05.2024
- Organized and structured raw data from 15 nonprofit events, managing information for 350+ participants from culturally and linguistically diverse (CALD) groups.
- Conducted data cleaning to remove missing fields and duplicate profiles, identifying three critical KPIs to assess program effectiveness in improving CALD engagement.
- Delivered three client presentations: one proposing a resurvey plan for 350 participants and two refining four actionable engagement strategies.
- Utilized clean data and business intelligence tools to develop targeted strategies based on CALD population density, identified optimal program locations, and designed tailored initiatives for the top three CALD groups.
- Two strategies, projected to boost repeat engagement by 15%, were successfully implemented within two months of the final presentation.
Business Analyst Intern
National Computer Centre
10.2024 - 11.2024
- Conducted market research and competitive analysis to support business strategy recommendations, identifying key trends and customer behavior patterns.
- Cleaned, organized, and analyzed data sets using Excel and Power BI to uncover insights and track performance across 5+ KPIs.
- Collaborated with cross-functional teams to define project scope, gather requirements, and propose data-backed process improvements.
- Built interactive dashboards and reports in Power BI to visualize customer engagement metrics and operational performance.
Education
Master of Business Administration (International) - Business Analytics
Deakin University
Burwood, VIC07.2024
Bachelor of Business Administration - Marketing
Amity University
Mumbai, India06.2022
Skills
- Leadership
- Communication
- Problem-Solving
- Teamwork
- Stakeholder Engagement
- Adaptability
- Initiative
- CRM Workflow Development
LANGUAGES
English: Full Professional
Hindi: Native or Bilingual
Marathi: Native or Bilingual
Gujarati: Limited Working
Certification
- The Fundamentals of Digital Marketing Certificate by GOOGLE
- Google Data Analytics Professional Certificate
- Getting Started with Power BI Desktop Certificate
- Sales and CRM Overview Certificate
SOFTWARES
- Microsoft Power BI
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Tableau
- Salesforce
- Adobe Photoshop
- Adobe After Effects
- Adobe Premiere Pro
Timeline
Business Analyst Intern
National Computer Centre
10.2024 - 11.2024
Intern
Australian Business Consultancy (Red Cross)
03.2024 - 05.2024
Shift Manager
McDonald's
11.2022 - Current
Master of Business Administration (International) - Business Analytics
Deakin University
Bachelor of Business Administration - Marketing
Amity University
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