Tejashree R Patil
Seven Hills,Australia
Summary
Proactive and technically skilled IT Support professional with hands-on experience in troubleshooting, end-user support, and issue resolution in both academic and internship settings. Adept at working with operating systems, service desk tools, and remote support platforms. Strong foundation in networking concepts, device management tools, and customer service. Seeking to leverage my problem-solving abilities and technical knowledge in a IT Support role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ICT Support Intern
Manvision Consulting
04.2025 - Current
- Provided end-user technical support for hardware and software issues, including PCs, printers, scanners, and telephony.
- Delivered first-level support for core EMR components such as PowerChart, FirstNet, Access Management, Profile Tracking, and Scheduling.
- Ensured timely logging and response to support requests in alignment with customer SLA standards.
- Accurately assessed, prioritized, and escalated technical incidents while striving for first-call resolution where possible.
- Escalated unresolved or complex issues to specialized support teams and relevant skill groups.
- Created and managed user accounts using Novell and Active Directory, including access provisioning and troubleshooting.
- Worked with Novell Client and Windows environments for effective user and system management.
- Collaborated with cross-functional teams to identify and resolve major technical issues efficiently.
- Maintained incident documentation in JIRA and contributed to knowledge sharing and continuous improvement initiatives.
- Actively contributed to team communication, fostering a collaborative and service-oriented support environment.
Team Member – Hilti Warehouse (Casual)
The Consortium Clemenger (TCC)
09.2024 - Current
- Worked in a 3PL environment performing picking, packing, and palletizing tasks to meet SLA requirements.
- Ensured accuracy in order picking and maintained high levels of attention to detail and speed.
- Complied with safety protocols and quality standards to support warehouse operations.
- Collaborated with the team to ensure smooth daily workflows and task execution.
Level 1 IT Support
TechnoMech Industries
09.2018 - 06.2019
- Provided Level 1 support for hardware, software, and basic network issues.
- Managed user accounts and password resets via Active Directory.
- Used Remote Desktop to troubleshoot systems and support users remotely.
- Installed operating systems, essential software, and handled basic imaging tasks.
- Replaced and repaired PC and laptop hardware components.
- Logged and escalated unresolved issues per support protocols.
Education
Master of Information Technology -
University of Wollongong
Wollongong, NSW11-2022
Performance Education
Sydney, NSW07-2025
Skills
- Troubleshooting Hardware & Software Issues
- Windows Active Directory Management
- PC, Printer & Scanner Troubleshooting
- OS & Software Installation
- Operating Systems: Windows, Linux, macOS
- Device Management Tools: Microsoft Intune, JAMF, MAAS360 (basic familiarity)
- Ticketing Systems: JIRA, Confluence
- Remote Desktop Tools (TeamViewer)
Certification
- SAFe Product Owner/Product Manager (POPM 6.0) - Scaled Agile
- Professional Scrum Master I (PSM-I) – Udemy
- SAP ERP – Udemy
- Tableau Hands on Training for data visualization – Udemy 2023
Timeline
ICT Support Intern
Manvision Consulting
04.2025 - Current
Team Member – Hilti Warehouse (Casual)
The Consortium Clemenger (TCC)
09.2024 - Current
Level 1 IT Support
TechnoMech Industries
09.2018 - 06.2019
Master of Information Technology -
University of Wollongong
Performance Education
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