Tejaswi Ganapathiraju
65 Churchill Road, Prospect,South Australia
Summary
As a Conversational User Experience Designer with over 4 years of experience, I have successfully designed and implemented user-centric conversational experiences for Acuvate Software Private Limited. My expertise lies in analytical thinking, problem-solving, and critical thinking skills, which have allowed me to create intuitive and engaging conversational interfaces. I am detail-oriented and possess strong communication skills, which enables me to effectively collaborate with cross-functional teams and stakeholders. Additionally, my creativity and natural language processing skills have contributed to the development of innovative conversational design solutions. I am proficient in requirement analysis, user acceptance testing, and prototyping, ensuring the delivery of seamless and user-friendly experiences. My future goals involve continuous growth and exploration in the field of conversational user experience design, leveraging AI technologies and staying at the forefront of industry trends.
Overview
4
4
years of professional experience
Work History
Conversational User Experience Designer
Acuvate Software Private Limited
12.2018 - 04.2023
- Conducted user research to identify customer needs, preferences and behaviors.
- Created user flows and journey maps to define the user experience.
- Analyzed data from surveys, focus groups and analytics tools to optimize user experience.
- Collaborated with developers and stakeholders on product requirements and design solutions.
- Designed interactive elements such as menus, search boxes, tabs. to enhance usability.
- CUX - Collaborating with cross-functional teams to define, design, and ship new Chatbots. Analyze customer needs and design, document, test, and develop software as required to satisfy the functional and non-requirements. Manages production support issues. Manage conversational flow by providing unique answer responses to each question intents related to the use cases
- Designed effective, innovative flows by understanding the requirement.
- Created bot design documents like templates, conversation flow diagrams.
- Created prototypes (mock-ups) and templates that clearly convey the conversation design to customers and development teams.
- Developed training data like intents, utterances, entities etc to train the chatbot and continuously expand on the training data based on research and monitoring chatbot logs
- Knowledge on Natural Language Understanding (NLU) Cognitive services like Microsoft LUIS, Qna Maker, Composer, Google Dialogue flows.
- Bot builder platforms: Microsoft LUIS, Composer, Dialog flow, PVA and QnA maker.
- Adding content to bot. Eg: configuring responses and improvising the conversation.
- Building conversation for the bot
- Ablity to work on multiple channels. Eg: Facebook, Skype, Teams, Webchat, Whatsapp.
- Documentation for the bot
- Worked closely with teams to ensure that designs are implemented accurately across platforms.
- Gathered feedback from users through interviews and surveys to inform design decisions.
- Provided guidance on best practices in UX design such as accessibility, usability and information architecture principles.
- Defined success metrics for each project based on customer goals and objectives.
- Identified opportunities for improvement in existing systems by analyzing usage patterns.
- Created process diagrams of current workflows to understand how users interact with products and services.
Education
Computer Science
Lendi Institute Of Technology
05-2019
Skills
- User-Centered Design
- User Research
- Analytical Thinking
- Conversational Design
- Creating User Journeys
- Prototyping
- Usability Testing
- Content Creation
- Requirement Analysis
- NL Training
- Bot Design
- Technical Knowledge
- Creating Mockups
Personal Information
Title: Conversational User Experience Designer
Timeline
Conversational User Experience Designer
Acuvate Software Private Limited
12.2018 - 04.2023
Computer Science
Lendi Institute Of Technology
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