Tejaswi Kanukuntla
Melbourne,VIC
Summary
Experienced IT Support professional with over 6 years of experience in software and technical support roles. Currently pursuing a Master's in Networking (Cyber Security) at the Melbourne Institute of Technology. Skilled in POS system support, Active Directory, and ServiceNow ticketing. Recognized for strong communication, problem-solving abilities, and a commitment to delivering exceptional service.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Service Desk Associate
Big W / Woolworths Group
Melbourne, Victoria
04.2023 - Current
- Delivered IT support for POS systems, registers, printers, and handheld devices.
- Responded to support requests via phone, email, and ServiceNow ticketing system.
- Managed user accounts and permissions using Active Directory.
- Set up and configured new hardware and basic network troubleshooting.
- Conducted routine system checks and supported software updates.
- Created and maintained documentation for common issues and resolutions.
- Provided clear and professional technical support to non-technical staff.
Associate Software Developer
Beyond Soft Solutions
Hyderabad, Telangana
02.2019 - 10.2022
- Developed and optimized code aligned with business requirements.
- Participated in design sessions, code reviews, and agile sprint planning.
- Upgraded legacy systems to align with modern development standards.
- Assisted in translating business needs into technical project plans.
Software Engineer (Trainee)
Smart Impact Technologies
Hyderabad, Telangana
08.2015 - 10.2018
- Built responsive web pages using HTML, JavaScript, AJAX, and JSON.
- Worked closely with clients to resolve technical issues.
- Developed software components based on specific client needs.
Education
Master of Networking - Cyber Security
Melbourne Institute of Technology
Melbourne, VIC 03.2023 - 12.2024
Bachelor of Technology - Computer Science and Engineering
Sree Chaitanya College of Engineering
Karimnagar 08.2011 - 06.2015
Skills
- Technical support and troubleshooting
- Active Directory management
- Administrative center management
- Intune administration
- SCCM administration
- ServiceNow administration
- Jira project management
- Proficient in Windows OS
- Proficient in Microsoft Office 365
- Fundamentals of Azure
- Fundamental networking
- Virtual private network management
- Printer setup expertise
- User account administration
- Access management
- Web markup language proficiency
- Emotional intelligence
- Proficient in ticketing systems
- Employee training
- Incident response management
Certification
Cisco Networking Fundamentals, CYBRARY, 09/01/24
Timeline
Service Desk Associate
Big W / Woolworths Group
04.2023 - Current
Master of Networking - Cyber Security
Melbourne Institute of Technology
03.2023 - 12.2024
Associate Software Developer
Beyond Soft Solutions
02.2019 - 10.2022
Software Engineer (Trainee)
Smart Impact Technologies
08.2015 - 10.2018
Bachelor of Technology - Computer Science and Engineering
Sree Chaitanya College of Engineering
08.2011 - 06.2015
Similar Profiles
Claudine LaycockClaudine Laycock
Marketing Manager at BIG W - Woolworths GroupMarketing Manager at BIG W - Woolworths Group
JACOB BALDOCKJACOB BALDOCK
Head of Retail Marketing - Trade & Value at BIG W (WOOLWORTHS GROUP)Head of Retail Marketing - Trade & Value at BIG W (WOOLWORTHS GROUP)
Kunwar Ishaan SinghKunwar Ishaan Singh
Store Operations Associate at Big W (Woolworths Group Australia)Store Operations Associate at Big W (Woolworths Group Australia)
John LatuilaJohn Latuila
Carpenter at Jarvis McCleanCarpenter at Jarvis McClean
JOANNE McMANUSJOANNE McMANUS
Legal Assistant at Madgwicks LawyersLegal Assistant at Madgwicks Lawyers