Tejaswini Mane

• Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
• Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
• Adhered to company policies, procedures and system documentation requirements.
• Established positive relationships with clients through proactive communication and attentive listening skills.

• I joined Perpetual Invention as a UI/UX Designer to enhance user experience and interface for web-based applications.
• Tasked with designing accessible, user-centred UI/UX solutions while conducting A/B testing and usability testing to drive design decisions and improve user engagement.
• Utilized Figma and React JS to build interactive prototypes, conducted user research, collaborated in Agile teams, and ensured WCAG-compliant and SEO-friendly designs.
• Developed wireframes and prototypes to effectively communicate design ideas to stakeholders and team members.
• Improved overall user satisfaction by 35% and reduced user drop-off rate by 18% through data-driven UI enhancements and continuous testing.
• Successfully delivered 4 responsive designs in a short period across multiple projects, boosting task completion rate.

Project: Cloud Application Lifecycle Management.

• While working on enterprise ERP projects, our team faced thechallenge of delivering user-friendly SAP Fiori applications that were efficient, scalable, and aligned with SAP’s UX strategy.
• I was tasked with developing and maintaining responsive SAP Fiori apps using SAP UI5, ensuring seamless integration with backend systems through OData services and APIs.
• I implemented dynamic UI components using JavaScript, HTML, and CSS, optimized cross-browser compatibility, wrote unit/end-to-end tests, collaborated in Agile sprints, used Git for version control, and conducted code reviews for quality assurance.
• As a result, we achieved a 40% improvement in application performance and reduced data load times by optimizing Odata calls and UI rendering.
• Contributed to a 30% faster feature delivery rate by enhancing collaboration and streamlining front-end/backend integration.
• For my consistent contributions and collaborative efforts, I was honoured with the Employee of the Month award for four consecutive months.

Project: B1 to ECC Conversion.

• I worked on enhancing procurement processes within a cross-functional team, focusing on improving digital
  workflows and technical communication.
• We were tasked with optimizing invoice forms and scripts, improving development efficiency through CI/CD practices, and ensuring clear communication across technical and business stakeholders.
• I enhanced invoice scripts and procurement forms, identified root causes, and improved designs. Faced with the challenge of understanding ECC, I quickly learned its workings after hours to ensure B1 form compatibility. I also developed digital assets, supported unit testing and collaborated with stakeholders to align solutions with business needs.
• Our improvements reduced invoice processing time by 25% and improved data accuracy by 30% through better script optimization and automation.
• I was recognized as the Youngest Contributor of the Team for my dedication and hard work.

• Enhanced software functionality by identifying and resolving complex coding issues.
• Actively participated in daily stand-up meetings, keeping team members informed on project progress and challenges encountered.
• Optimized code performance through rigorous testing and debugging techniques.
• Reduced application load times by optimizing algorithms and refining database queries.

• Developed RPA Bot to automate Adhar Card details extraction activit.
• Learned and developed blockchain, Machine-Learning, RPA Technologies and Team Building Activities.
• Communicated effectively with both technical and non-technical stakeholders when discussing project specifications or providing updates.
• Maintained a positive attitude throughout challenging tasks, demonstrating excellent problem-solving skills under pressure.