Tejesh Bharati
Epping,NSW
Summary
Proven leader in hospitality, excelling in customer service and wine pairing knowledge, I significantly enhanced dining experiences at ICC Sydney. Leveraging strong multitasking and team collaboration skills, I led waitstaff teams to surpass service targets, contributing to a notable increase in guest satisfaction and revenue. Achievements include mentoring staff and implementing efficient service strategies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Section Waiter
Navarra Venues
05.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Adhered to strict safety standards in food handling procedures, contributing to a safe and hygienic dining environment for all patrons.
- Demonstrated knowledge of wine pairings and beverage options to enhance guests'' dining experience.
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Promoted a positive team environment by collaborating closely with colleagues to manage workload efficiently.
- Ensured accuracy in cash handling procedures, minimizing discrepancies at end-of-shift reconciliations.
- Developed strong product knowledge of menu offerings to provide informed recommendations on dishes according to guests'' preferences or dietary restrictions.
- Handled customer complaints gracefully, resolving issues promptly to ensure guest satisfaction.
- Contributed to increased overall revenue through upselling menu items and promoting daily specials.
- Received recognition from management for consistently receiving compliments from customers about exceptional service quality.
- Supported restaurant operations by assisting in tasks such as inventory management and stock replenishment when needed.
- Prepared tables before guest arrival by setting up cutlery, napkins, glasses, plates, condiments sets properly aligned.
- Provided excellent service during high-volume shifts, maintaining professionalism under pressure.
- Collaborated with kitchen staff to accommodate special dietary requests and allergy concerns.
Waitstaff Team Leader
ICC Sydney
08.2023 - 02.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Waitstaff
6HEAD
03.2022 - 11.2023
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Implemented performance evaluation system for waitstaff, fostering continuous improvement and professional growth.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
- Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Education
Bachelor of Science - Information Technology
KOI
Wynard05.2024
Skills
- Strong multitasking
- Cleanliness
- Memory retention
- Professional Appearance
- Order Accuracy
- Food safety practices
- Wine pairing knowledge
- Customer Service
- Greeting guests
- Team Collaboration
- Cash Handling
- Order Taking
- Handling Complaints
- Hospitality service expertise
Certification
RSA
Food Handling Certificate
Timeline
Waitstaff Team Leader
ICC Sydney
08.2023 - 02.2024
Section Waiter
Navarra Venues
05.2023 - Current
Waitstaff
6HEAD
03.2022 - 11.2023
Bachelor of Science - Information Technology
KOI
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