Tejina Shrestha
Blacktown Council,Australia
Summary
An experienced administrative professional with an accounting background seeking a part time role in office administration and customer service department. I am keen to move back into administration to utilise my strong organisational, communication and people skills gained in the banking services, healthcare, and community service sectors in Australia and overseas. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
12
12
years of professional experience
Work History
Educator
Uniting
02.2025 - Current
- Encourage parents to engage with books and participate in role-playing activities, which help foster a love of learning
- Strengthens the connection between parents and their children, enriching family bonds through shared experiences
- Delivering books to each family every fortnight
- Hosting a monthly gathering for parents and children, creating a space for families to connect, share, and learn together culminating with delightful morning tea
Receptionist/Admin
Ramsay Healthcare
11.2023 - Current
- Attend to the switchboard in a timely, proficient and friendly manner
- Attend to patients and visitors at the Reception desk, directing visitors and handling all enquiries proficiently
- Attending to all patients whilst recording all relevant information
- Present costs and collect payment as required by the visiting specialist
- Schedule all necessary appointments as required
- Maintain adequate records for all attendance to suites
- Provide timely and accurate information in response to queries by patients, visitors and other customers
- Prepare histories and other relevant paperwork prior to appointments as required
- Use a polite and professional telephone manner
- Ensure professional and courteous interaction with all patients, doctors and employees at all times
- Escort, or provide assistance to patients as required
- Understand and apply the principles of confidentiality and privacy
- Managing Patients pre-admission and admission process for their wellbeing
- Comply with Infection Control policies and procedures
- Make recommendations to Practice Manager on changes to existed work practices, policies or procedures that would support quality improvement within the Consulting Suite/Medical Centre
- Build a positive working relationship with doctors and their secretaries/assistants
- Other duties as directed by the Practice Manager
- Achievement: One Foot Forward Wenty Challenge Winner, October 2024 - Successfully completed a 31-day walking challenge with the Ramsay Wentworthville team, contributing to a collective total of 2,405 km walked by 23 staff members
- Helped raise $1,698.22 for the Black Dog Institute to support mental health initiatives
- Best Morning Greetings Award 2024
Administration Officer
City of Canada Bay Council
04.2022 - 07.2022
- Provided administrative support to ensure the efficient operation of the office of the Kokoda Track Memorial Walkway
- Ensured quality customer service for all clients including answering telephone enquiries
- Welcomed all walk-in visitors, such as war veterans, in a respectful and engaging manner
- Maintained administration systems, including diaries, mail, filing and archiving of records
- Achievements: Developed daily operational tasks which improved efficiency
- Maintained the calendar for booking school visits and national events
- Replaced old format of bookkeeping with use of MS suites
Volunteer Online Sales Assistant
Salvation Army
11.2021 - 04.2022
- Sorting and selecting in-demand donations to list online
- Photographing items for online customers creating short, appealing, and accurate listings
- Maintaining stock and photography areas, keeping them safe, clean, and tidy
- General cleaning and merchandising of the store
- Achievements: Increased sales record by 110%
- Provided training and mentoring support to new interns
- Maintained company's safety and security procedures for online retail business
Healthcare Assistant
Montefiore Nursing Home
05.2017 - 06.2021
- Observed, compiled and documented vital signs in patient management system
- Managed difficult behavior in cases of dementia patients
- Assisted with patient hygiene, physical comfort and mobility while observing and reporting specific changes
- Helped patients with self-feeding and assisted feeding, based on individual needs
- Achievements: Maintained clean environment with due consideration to health and safety issues and infection control policy
Office Assistant
Bank Of Kathmandu
01.2013 - 06.2014
- Interacted with customers by phone, email, or in-person to provide information on their banking enquiries
- Completed clerical tasks such as filing, copying, and distributing mail
- Input data into spreadsheets and databases
- Processed loan repayments adhering to key regulations
Education
Certificate IV - Business Studies
TAFE
01.2020
Certificate III - Aged Care
Global Educational Institute
01.2017
Certificate IV - Aged Care
Global Educational Institute
01.2017
Master of Business Studies -
Tribhuvan University
01.2014
Bachelor of Business Studies -
Tribhuvan University
01.2008
Skills
- Public Relations
- Time Management
- Interpersonal Skills
- Presentation Skills
- Prioritization Skills
- Customer relations
Languages
Nepali
Intermediate (B1)
Hindi
Elementary (A2)
English
Intermediate (B1)
Timeline
Educator
Uniting
02.2025 - Current
Receptionist/Admin
Ramsay Healthcare
11.2023 - Current
Administration Officer
City of Canada Bay Council
04.2022 - 07.2022
Volunteer Online Sales Assistant
Salvation Army
11.2021 - 04.2022
Healthcare Assistant
Montefiore Nursing Home
05.2017 - 06.2021
Office Assistant
Bank Of Kathmandu
01.2013 - 06.2014
Certificate III - Aged Care
Global Educational Institute
Certificate IV - Aged Care
Global Educational Institute
Master of Business Studies -
Tribhuvan University
Bachelor of Business Studies -
Tribhuvan University
Certificate IV - Business Studies
TAFE
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