Tejusv Chauphla

In my current capacity as an Operations Analyst at Chemist Warehouse, I actively spearhead transformative initiatives that significantly impact the company's operational efficiency. My core competencies lie in the realm of daily reporting, executing cost-cutting projects and crafting comprehensive warehouse reports. Notably, I specialise in leveraging Power BI to enhance data visualisation and reporting capabilities, elevating our decision-making processes to new heights.

• Collaborate with various departments (Imports, Buying, Inventory, Warehouse Management, Loss Prevention, Replenishment, and Customer Service) to align teams and contribute to informed decision-making with insightful dashboards.
• Meticulously build and clean data to ensure accuracy and reliability for operational insights.
• Assess operational performance and identify nuanced improvement areas through Power BI, enabling strategic decision-making grounded in data-driven insights.
• Integrate Power BI into the reporting framework, streamlining business operations and providing a dynamic platform for continuous improvement initiatives.
• Embrace Power BI as a transformative tool for creating dynamic dashboards, elevating the ability to monitor key performance indicators and respond swiftly to changing operational dynamics.

As a Senior Business Service Officer I'm responsible of supporting supply chain team and finance team of the business to insure all the logistics and invoice process are completed on a timely basis without compromising stock availability for sale.

• Provide support to finance team (ANZ-Manila) with inbound/shipping and stock movement.
• Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
• Identified and solved complex strategy problems to drive organizational goals.
• Lead team of 6 (direct reports) employees in all operations including inbound, outbound, retail and finance.
• Visit ANZ warehouse locations if required for warehouse audit and stocktakes.
• Managed any and all logistics from supplier to customer or internal stakeholder.
• Built and maintained positive relationships with vendor, clients and industry professionals.
• Ensure invoices are processed with-in legal time frame.
• Dealing with supplier all around the world on complicated shipment issues.
• Ensure all the operation are conducted according to the OH&S requirements.

• Worked to advance a positive supply chain and powerful logistics networks.
• Coordinating with internal departments I.e.. warehousing and logistics (international and domestic) to ensure correct storage of all received inventory.
• Worked with warehouse (3PL), broker, and transportation professionals to ensure success.
• Scheduled and coordinated future shipments and deliveries.
• Monitor safety compliance and preparing paperwork for fragile stock. With the implementation of the new receiving process designed by me to reduce the usage of space.
• Suppliers include Synnex, Ingram, Accent group, Fyra group, Nike, salt&pepper,.etc.
• Managing HOT seeling and aged stock.
• Managing dangerous goods.

Achievements

• Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
• Fostered strong relationships with local and national vendors and suppliers.
• Managed complex emotional customer situations promptly and professionally.
• Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations.
• Performed wholistic analysis of logistical operations to identify and resolve areas of inefficiency.
• Successfully negotiated favorable agreements with vendors, capitalizing on valuable network of business relationships.

• Maintaining updated records of purchased products, invoices and delivery.
• Investigated inventory discrepancies to maintain recordkeeping validity.
• Assisting in quarterly and/or monthly stock-takes and physical checks as required maximizing retail department satisfaction at the lowest possible cost to the business.
• Utilized High-Jump to organize and maintain shipment records, supply totals and inventory data.
• Developed and execute strategy for logistics and inventory management.
• Received and staged incoming inventory for movement to storage or sales floor.
• Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
• Compared shipment contents with paperwork to support inventory accuracy and records management.
• Liaised with vendor representatives to rectify damages and shortages.
• Maintained necessary inventory to meet shipping and receiving demands.

Handling end to end eBay sales and after-sales services.

• Authoring returns and refunds by communicating with buyer, the payments team and stock control.
• Managing internal stakeholder queries.
• Managing customer refund process through unity.
• Bridging the gap between supplier and customer to resolve issues regarding faulty product.
• Adhere to KPI timelines in order to resolve tickets raised by customer through Zen-desk and salesforce.
• Managing reporting requirements and generating insights through eBay tools.
• Leasing with customer to resolve customer queries
• Informing customers of unexpected delays.
• Ensuring timely shipment of parcels and deliveries to the customer.
• Ensuring accurate product listings.
• Ensuring sales activities are carried out ethically and in accordance with legal requirements.
• Creating and implementing effective advertising strategies.