Hi, I’m
Tejvir Singh Luhaniwal
Strathtulloh,VIC
Summary
Dynamic Assistant Manager with a proven track record at 7 Eleven, excelling in operations management and customer relations. Spearheaded initiatives that significantly enhanced customer satisfaction and streamlined inventory processes. Adept at staff management and mentoring, fostering a team-oriented environment that boosted sales and employee morale. Skilled in money handling and CRM, achieving notable efficiency improvements.
Overview
7
years of professional experience
Work History
7 Eleven (Corporate)
Assistant Manager
05.2023 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
7 Eleven (Franchisee)
Retail Assistant
08.2018 - Current
Job overview
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
7 Eleven (Franchisee)
Console Operator / Shift Supervisor
01.2018 - 05.2023
Job overview
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
United Fuel Station (Franchisee)
Retail Assistant
06.2017 - 01.2018
Job overview
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Education
Federation University Australia, Ballarat, VIC
Bachelor Of Information Technology from Software Development
05.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Customer Relationship Management (CRM)
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Assistant Manager
7 Eleven (Corporate)
05.2023 - Current
Retail Assistant
7 Eleven (Franchisee)
08.2018 - Current
Console Operator / Shift Supervisor
7 Eleven (Franchisee)
01.2018 - 05.2023
Retail Assistant
United Fuel Station (Franchisee)
06.2017 - 01.2018
Federation University Australia
Bachelor Of Information Technology from Software Development
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