Tekiya Nimeti
Warrawong,NSW
Summary
Currently seeking to obtain full time employment within a reputable company where there is opportunity for personal development and career advancement. I would like the opportunity to gain qualifications in my chosen career and am willing to undergo any further training in order to fulfil the position to the standard required.
Overview
15
15
years of professional experience
Work History
Customer Solutions Specialist
Probe Asia Pacific Pty Ltd
01.2022 - Current
- Handle inbound and outbound contacts within the required time frame
- Meet attendance requirements in line with contact and company policies
- Remain patient, professional and polite during calls
- Develop and maintain a through understanding of service/product, processes, and systems
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Help customers with their questions and addresses issues regarding products and services
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
Orthotic Technician
ICB Medical Distributors Pty Ltd
03.2013 - 01.2022
- Cast pouring and mould eva materials to fit patient foot
- Grind orthotic to fit into shoe size
- General tools operation
- Determined most appropriate materials to be used in creating patient prosthetic limbs based on careful reviews of order specifications and patient medical histories
- Set task for daily operation
- Maintain orders to complete on time
- General cleaning duties and ensuring a clean and safe work environment
- Updating office by phone or verbally of any work-related issues and concerns
- Quality check and reporting orders to be ready for delivery
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
Room Attendant
Bed & Breakfast
09.2011 - 04.2012
- Maintained linen cart so that it was neat and organized
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request
- Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up
- Disposed of trash and recyclables each day to avoid waste buildup
- Handled equipment, chemicals and materials properly and with caution
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Process Worker
Baiada Poultry Pty Ltd
12.2008 - 10.2010
- Hang birds
- Machinery daily operation
- Maintained orders are correct
- Packing poultry
- Abiding by OHS policies and procedures
- Prepared, boxed, and staged outgoing shipments.
- Weighed and measured items to prevent waste and meet quality standards.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Education
Certificate I - Accounting
Crown Institute of Studies
Auckland, New Zealand10.2006
High School Certificates -
Mount Roskill Grammar Auckland
12.2004
Skills
- Eager to learn, develop and grow skills along with knowledge base from anyone who will teach me and apply to daily tasks
- Physically fit and healthy for general labouring duties
- Ability to focus in on all of the details, ensuring they are correct
- Ability to work unsupervised
- Punctual and reliable
- Honest and trustworthy
- Ability to operate machinery
- Skilled at learning and remembering a wide range of products and services
- Able to communicate effectively within the workplace
- Collaborating in a team environment, ensuring a tight workflow is maintained and executed
- Spreadsheet Tracking
- Record Preparation
- Order Processing
- Call Documentation
Additional Information
- 2022 Responsible Conduct of Gambling
- 2022 Responsible Service of Alcohol
- 2021 White Card
- Current Full Driver's Licence
References
Christine Brogan, ICB Medical Distributors Pty Ltd, Assistant Manager, 0402 573 349 Fred Nicholas, ICB Medical Distributors Pty Ltd, Supervisor, 0409 747 188
Timeline
Customer Solutions Specialist
Probe Asia Pacific Pty Ltd
01.2022 - Current
Orthotic Technician
ICB Medical Distributors Pty Ltd
03.2013 - 01.2022
Room Attendant
Bed & Breakfast
09.2011 - 04.2012
Process Worker
Baiada Poultry Pty Ltd
12.2008 - 10.2010
Certificate I - Accounting
Crown Institute of Studies
High School Certificates -
Mount Roskill Grammar Auckland
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