Tekreid Hauchar
Sydney,NSW
Summary
Proven Bookkeeper and Customer Service Representative with a track record of enhancing customer loyalty at Woolworths Group. Excelled in conflict resolution and critical thinking, ensuring accurate financial management and superior customer service. Skilled in data entry and active listening, adept at transforming challenges into positive outcomes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Woolworths Group
07.2021 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Support Worker
MABLE
12.2020 - 12.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Documented client progress and activities in accordance with agency policies and procedures.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Assisted clients in developing and setting realistic goals to promote positive change.
Support Worker
TLC
12.2020 - 12.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Documented client progress and activities in accordance with agency policies and procedures.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Bookkeeper
ALSCON
12.2015 - 12.2017
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Inspected account books and recorded transactions.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Education
Bachelor Of Criminology -
Western Sydney University
Sydney, NSWBachelor Of Criminal & Community Justice -
Western Sydney University
Sydney, NSWSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Woolworths Group
07.2021 - 10.2023
Support Worker
MABLE
12.2020 - 12.2021
Support Worker
TLC
12.2020 - 12.2021
Bookkeeper
ALSCON
12.2015 - 12.2017
Bachelor Of Criminology -
Western Sydney University
Bachelor Of Criminal & Community Justice -
Western Sydney University
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