Teleah Hills
Caloundra
Summary
Dedicated Assistant Centre Director currently working at a 123-place service with extensive involvement in daily operations, team leadership and centre performance. Known for being a reliable and proactive leader, I take initiative in supporting staff, maintaining standards and identifying opportunities to strengthen compliance. I am committed to fostering a positive team environment while ensuring the service operates efficiently and meets regulatory requirements
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Centre Director
Affinity Education Group
Caloundra
01.2024 - Current
- Managed daily operations to ensure a smooth learning environment.
- Resolved conflicts and complaints between employees and families, maintaining company values and fostering a positive environment.
- Participated in the recruitment process including interviewing potential candidates.
- Created and managed risk assessments to ensure safety is the top priority
- Executed monthly audits, managed archiving, and coordinated kindergarten funding and inclusion support claims to ensure compliance and operational efficiency.
- Leveraged technology tools like Xap, Occupancy Optimiser, Pulse, Human Force, and Promapp to streamline processes.
- Facilitated compliance tasks for the director related to the Department of Education.
- Promoted centre effectively through tours, securing family enrollments and optimizing occupancy rates.
3IC
Affinity Education Group
Caloundra
08.2023 - 01.2024
- Acted as the assistant director during planned leave while upholding center compliance and operations.
- Managed daily coverage, addressing parent and account inquiries and complaints
- Proposed innovative strategies that enhanced team performance and outcomes.
- Guided and mentored staff on best practices for compliance and family satisfaction.
Lead Educator
Affinity Education Group
Caloundra
01.2023 - 08.2023
- Mentored junior educators, improving teaching strategies and classroom management effectiveness.
- Created lesson plans that fostered student engagement and met curriculum standards.
- Worked with families to address children's learning and development needs, enhancing support systems.
Educator
Junior Adventures Group
Caloundra
02.2021 - 03.2022
- Facilitated engaging learning activities, enhancing student participation and fostering a love for learning.
- Developed lesson plans aligning with educational standards and objectives.
- Implemented safety protocols, ensuring a secure environment for students.
- Collaborated with parents to identify student needs, strengthening support systems and enriching learning experiences.
Barista Shift Supervisor
Grind Coffee Bars
Caloundra
09.2019 - 03.2021
- Addressed customer complaints to enhance satisfaction and loyalty.
- Monitored equipment performance and reported maintenance issues to ensure optimal operation.
- Handled customer complaints efficiently to uphold service quality standards.
- Supervised and trained new baristas in beverage preparation, customer service, cash handling, and safety regulations.
Hospitality Worker
Club Kawana
Kawana
02.2018 - 09.2019
- Monitored inventory levels and ensured timely restocking of supplies to support operations.
- Addressed customer inquiries and escalated issues to management for resolution.
- Conducted regular inspections to uphold cleanliness and organization standards in work areas.
Shift Supervisor
Mrs Browns Espresso and Bar
Beerwah
04.2013 - 02.2018
- Planned and managed resources to achieve production, quality, and cost goals.
- Identified improvement areas within department, implementing changes to enhance operations.
- Monitored staff performance, ensuring adherence to quality standards.
Education
High School Diploma -
Beerwah State Highschool
Beerwah, QLD11-2016
Skills
- Talent acquisition
- Staff development
- Operational oversight
- Compliance management
- Community outreach
- Educational standards
- Innovative problem solving
- Systems proficiency
- Effective communication
- Strong family connection
Certification
- Diploma in Early Childhood Education and Care
Timeline
Assistant Centre Director
Affinity Education Group
01.2024 - Current
3IC
Affinity Education Group
08.2023 - 01.2024
Lead Educator
Affinity Education Group
01.2023 - 08.2023
Educator
Junior Adventures Group
02.2021 - 03.2022
Barista Shift Supervisor
Grind Coffee Bars
09.2019 - 03.2021
Hospitality Worker
Club Kawana
02.2018 - 09.2019
Shift Supervisor
Mrs Browns Espresso and Bar
04.2013 - 02.2018
High School Diploma -
Beerwah State Highschool