Teleise Ainuu
Browns Plains,Australia
Summary
Detail-oriented administration professional with expertise in logistics, fleet operations, and finance. Skilled in transport and fleet maintenance, scheduling, and vendor coordination. Proven ability to enhance operational workflows and manage financial services related to collections and lending while fostering strong relationships with customers and suppliers.
Overview
20
20
years of professional experience
Work History
Maintenance Administrator
Team Global Express
Brisbane, Australia
07.2024 - Current
- Coordinate day-to-day fleet maintenance administration to support vehicle availability, compliance and operational requirements.
- Scheduled fleet vehicles for servicing and repairs, coordinating maintenance workflow to address competing priorities.
- Create work orders for approved maintenance and repairs and send them to external vendors with the information required to complete the work.
- Monitored scheduled maintenance jobs, followed up with vendors to ensure timely progression of outstanding repairs and servicing.
- Review maintenance and compliance documentation and maintain accurate vehicle service and fleet records.
- Process and monitor purchase orders, including receipting and following up outstanding documentation to support timely supplier payments.
- Liaise with suppliers, internal teams and operational stakeholders to coordinate maintenance requirements and resolve outstanding matters.
- Responded to internal customer enquiries, providing timely updates on maintenance requests and vehicle-related matters.
- Provided support to colleagues in managing administrative tasks. with administrative workloads and supported the training and mentoring of new employees.
Maintenance Administrator
Toll Group Ltd
Brisbane, Australia
08.2020 - 07.2024
- Provided administration and business support for fleet maintenance activities, helping ensure vehicles met operational and compliance requirements.
- Created work orders for authorised repairs and scheduled maintenance and maintained accurate fleet service history.
- Used the Vantage ticketing system to manage vehicle maintenance requests and progress servicing and repair requirements.
- Processed maintenance and compliance documentation, checking records for accuracy and completeness.
- Coordinated with vendors, internal customers, and operational teams to expedite maintenance activities and gather necessary information.
- Managed purchase orders, processing, monitoring, and receipting to ensure compliance with cost control measures.
- Monitored outstanding documentation and proactively followed up suppliers to minimise delays.
- Addressed customer and stakeholder enquiries while supporting colleagues with administrative tasks to enhance team efficiency.
- Helped train and mentor newly hired staff and participated in training development and facilitation.
Customer Specialist
Winc Australia Ltd
Brisbane, Australia
01.2019 - 05.2020
- Streamlined administrative and customer support activities throughout ordering and shipping process to enhance customer experience.
- Coordinated with transport and shipping lines and provided customers with order status updates.
- Coordinated with transport and shipping lines to provide timely order status updates, improving customer communication.
- Ensured attention to detail and professional communication while balancing competing customer requirements.
Customer Service Representative
Toll NQX Australia
Brisbane, Australia
01.2016 - 12.2017
- Processed customer purchases and orders, ensuring accuracy and enhancing customer satisfaction.
- Conducted outbound calls, responded to enquiries and complaints, and followed up on purchases to ensure resolution.
- Communicated with vendors and customers, verified bills, invoices and purchase orders, processed payments and maintained customer records.
- Generated weekly reports and accurately updated account information to maintain data integrity.
Direct Sales Consultant - Sales Inbound
Latitude Financial Services NZ
Auckland, New Zealand
12.2015 - 12.2016
- Generated new business while supporting existing customers with tailored loan and credit options, enhancing customer satisfaction.
- Conducted background research to assess applicant credit standing and compiled necessary loan documentation to facilitate timely approvals.
- Created and updated customer information in databases while clearly explaining available financial products and credit options, improving customer understanding.
- Conducted background research to assess applicant credit standing and obtained and compiled loan documentation.
Collections / Recoveries / Customer Service Officer
GE Money NZ
Auckland, New Zealand
01.2010 - 12.2015
- Managed portfolio of 2,000+ charged-off accounts, facilitating recovery through direct communication with customers regarding outstanding debts.
- Negotiated payment plans and followed up payments to support timely recovery outcomes.
- Resolved and escalated complaints while ensuring professional communication with customers to enhance service experience.
- Worked collaboratively while maintaining compliance with NZ credit control legislation and regulatory requirements.
- Assisted with training and coaching inbound and outbound staff.
Credit Controller / Customer Service Officer and Store Person
Canterbury of New Zealand
NZ, New Zealand
01.2007 - 12.2010
- Worked as a credit controller, customer service officer, and store person, gaining experience in finance administration, customer service, and operational support.
- Managed credit accounts to ensure timely payments and reduce outstanding debt.
- Reviewed customer credit applications to assess risk and establish credit limits.
- Collaborated with sales teams to resolve disputes and maintain customer relationships.
Education
Certificate In Money Management (Level 3) - Money Management
Te Wānanga O Aotearoa
07.2015 - 11.2015
Onehunga High School
Onehunga, AKL NZSkills
- Logistics & Fleet Administration
- Maintenance scheduling
- Fleet Compliance & Records
- Cost control
- Budget Management
- Stakeholder coordination
- Transport Operations Support
- Data accuracy
- Service coordination
- Staff training
- Problem solving
- Customer service
Additional Information
Transport and logistics experience across fleet maintenance and customer operations. Finance experience across collections, recoveries, lending and customer service.
References available on request.
Core Expertise
- Logistics & Fleet Administration
- Maintenance Scheduling & Workflow
- Fleet Compliance & Records
- Purchase Orders & Cost Control
- Vendor & Stakeholder Coordination
- Transport Operations Support
- Finance & Collections Administration
- Customer Service & Issue Resolution
- Data & Document Accuracy
- Work Orders & Service Coordination
- Training & Staff Mentoring
- Prioritisation & Problem Solving
Timeline
Maintenance Administrator
Team Global Express
07.2024 - Current
Maintenance Administrator
Toll Group Ltd
08.2020 - 07.2024
Customer Specialist
Winc Australia Ltd
01.2019 - 05.2020
Customer Service Representative
Toll NQX Australia
01.2016 - 12.2017
Direct Sales Consultant - Sales Inbound
Latitude Financial Services NZ
12.2015 - 12.2016
Certificate In Money Management (Level 3) - Money Management
Te Wānanga O Aotearoa
07.2015 - 11.2015
Collections / Recoveries / Customer Service Officer
GE Money NZ
01.2010 - 12.2015
Credit Controller / Customer Service Officer and Store Person
Canterbury of New Zealand
01.2007 - 12.2010
Onehunga High School