Telesia (Lisa) Puntschuh

Admin Support Officer / Receptionist / Data Entry

NSW Health Service (STARTTS)

08.2013 - Current

Served as a reliable point of contact between clients and specialized teams within the organization, streamlining communication pathways effectively.

Identified recurring issues among customers'' concerns, proposing product improvements based on this feedback for better user experience overall.
Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
Oversaw budget and tracked expenses against plans.
Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.
Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
Created, prepared, and delivered reports to various departments.
Streamlined processes to maximize operational results.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and maintained courteous and effective working relationships.
Proved successful working within tight deadlines and a fast-paced environment.
Learned and adapted quickly to new technology and software applications.
Adaptable and proficient in learning new concepts quickly and efficiently.
Strengthened communication skills through regular interactions with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Organized and detail-oriented with a strong work ethic.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Passionate about learning and committed to continual improvement.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked well in a team setting, providing support and guidance.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Reduced waiting times for visitors by implementing more efficient check-in process.
Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Supported company correspondence by drafting and distributing memos and emails.
Reduced resolution time with thorough problem analysis and timely escalation to appropriate departments.
Facilitated seamless transitions during system upgrades or migrations through clear communication and user education efforts.
Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.
Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
Developed and maintained relationships with customers to enhance customer satisfaction.
Collaborated with other teams to identify and resolve customer issues quickly and professionally.
Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
Monitored customer service metrics and provided feedback to team members, upholding quality standards.
Implemented and developed customer service training processes.
Promptly responded to inquiries and requests from prospective customers.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Exhibited high energy and professionalism when dealing with clients and staff.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cross-trained and backed up other customer service managers.
Trained staff on operating procedures and company services.
Maintained up-to-date knowledge of product and service changes.
Met customer call guidelines for service levels, handle time and productivity.
Increased efficiency and team productivity by promoting operational best practices.
Investigated and resolved customer inquiries and complaints quickly.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Trained new personnel regarding company operations, policies and services.
Responded proactively and positively to rapid change.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Followed up with customers about resolved issues to maintain high standards of customer service.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sought ways to improve processes and services provided.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.