Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Teliah Mathers

Hammond Park,WA

Summary

Personable and dedicated sales, promotions and customer service associate with extensive management experience supported by extensive knowledge in merchandising and marketing. Motivated to maintain customer satisfaction and contribute to company success. Articulate, upbeat, enthusiastic and results orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Gardener & Landscaper

Greenworks
Perth, WA
01.2015 - 10.2020
  • Cleaned up debris after completing jobsite tasks.
  • Planned and designed landscaping projects to meet customer needs and preferences.
  • Ensured proper disposal of all waste generated from job sites.
  • Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
  • Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
  • Applied fertilizers and pesticides according to safety regulations.
  • Inspected property for signs of damage or infestation from pests or weeds.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Assisted in budgeting and quoting landscaping projects, including labor, materials, and timelines.
  • Performed preventative maintenance to keep equipment in excellent working condition.

Personal Shopper

Coles Supermarkets
Fremantle, WA
02.2014 - 01.2015
  • Assisted colleagues in completing assigned tasks in a timely manner.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Suggested comparable products to replace out-of-stock items.
  • Assisted teammates with daily tasks during peak periods.
  • Implemented feedback from clients to continuously improve service and client satisfaction.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

State Promotion Manager

Half Price Shutters
Perth, WA
01.2000 - 09.2001
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Developed and implemented strategic plans to achieve company objectives.
  • Led a team of 15+ employees in 3 different departments, ensuring high productivity and excellent customer service.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.


Education

CertII - Tourism

TAFE
Mount Lawley WA
06-2014

Diploma - Community Services

Central Institute of Technology
2013

Diploma - Management

RMIT University
2011

Skills

  • Motivated
  • Conscientious
  • Proficient problem solver
  • Exceptional interpersonal skills
  • Innovative
  • Meticulous attention to detail
  • Dedicated team player
  • Sales Pipeline Management
  • Strategic Planning
  • Performance Tracking
  • Customer Service
  • Time Management
  • Punctual and Reliable
  • Team leadership and supervision
  • Team Collaboration

References

References available upon request.

Timeline

Gardener & Landscaper

Greenworks
01.2015 - 10.2020

Personal Shopper

Coles Supermarkets
02.2014 - 01.2015

State Promotion Manager

Half Price Shutters
01.2000 - 09.2001

CertII - Tourism

TAFE

Diploma - Community Services

Central Institute of Technology

Diploma - Management

RMIT University

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Teliah Mathers