TELIAH WILLIAMS
Summary
I am eager to work in a highly focused professional organization consistently providing exceptional experience and dedication to my employers and clients.
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
7
7
years of professional experience
Work History
Assistant
Westpac Group
06.2022 - 12.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Cleaner
Quayclean
03.2022 - 07.2022
- Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
- Performing and documenting routine inspection and maintenance activities
- Carry out heavy cleaning tasks and special projects
Customer Solutions Specialist
ATO
03.2021 - 03.2022
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Customer Service
Coles
10.2019 - 01.2020
- Operate registers, scanners, scales and POS terminals
- Handle exchanges and refunds in a quick, efficient manner
- Collect payments and bag purchases for customers
- Maintain accurate cash drawer
- Take a tally of the funds in the cash register when required during a shift and produce transaction reports
- Keep the checkout area clean and orderly
Customer Service
IGA
04.2016 - 10.2019
- Opening & closing procedures, cash handling, banking and reconciliation, stock replenishing
Education
No Degree - Nail Technology
Nail And Beauty College
Brisbane, QLD06-2025
CERTIFICATE III IN EYELASH EXTENSIONS -
AUSTRALIAN BEAUTY
Skills
- Problem solving
- Critical thinking
- Flexibility
- Communication
- Organization
- Creativity
- Emotional intelligence
- Time management
- Customer service and assistance
- Housekeeping
- Customer service expert
- Attention to detail
- Retail sales customer service
Timeline
Assistant
Westpac Group
06.2022 - 12.2022
Cleaner
Quayclean
03.2022 - 07.2022
Customer Solutions Specialist
ATO
03.2021 - 03.2022
Customer Service
Coles
10.2019 - 01.2020
Customer Service
IGA
04.2016 - 10.2019
CERTIFICATE III IN EYELASH EXTENSIONS -
AUSTRALIAN BEAUTY
No Degree - Nail Technology
Nail And Beauty College
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