Telisha-Jaide Ballardin-Thomas
Schofields,NSW
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organising mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Supervisor
Durks Cafe And Eatery
04.2023 - Current
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Boosted team performance by developing customer service training materials and conducting service training.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Crew Coach
McDonalds
09.2019 - 04.2023
- Provided coaching and mentoring to employees.
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Collaborated with management to create targeted development plans for individual crew members, resulting in enhanced overall team performance.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
Receptionist
Advantage Aquatics
12.2019 - 12.2021
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Swim Instructor
Advantage Aquatics
12.2019 - 12.2021
- Demonstrated proper form and technique to prevent injury.
- Provided emergency first aid and CPR as needed.
- Collaborated with aquatic centre staff to coordinate schedules, pool availability, and other logistical needs, ensuring smooth operation of swim lessons program.
- Addressed behavioural issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Facilitated teamwork among students during group exercises, promoting peer support as a valuable component of skill development.
Receptionist
Puddle Ducks Swim Academy
03.2018 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Compiled information from files and research to satisfy information requests.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor Degree - Law And Social Work
University of New South Wales
Sydney, NSW09.2030
Diploma - Arts
Western Sydney University
Sydney, NSW07.2022
Certificate III - Retail
McDonalds Registered Training Organisation
Thornleigh, NSW05.2022
High School Diploma -
Australian Christian College
Marsden Park, NSW10.2020
Skills
- Staff Management
- Goal-Oriented
- Staff Discipline
- Performance Improvement
- Business operations understanding
- Budget Administration
- Online training experience
- Issue Resolution
- First Aid and CPR instruction
Timeline
Supervisor
Durks Cafe And Eatery
04.2023 - Current
Receptionist
Advantage Aquatics
12.2019 - 12.2021
Swim Instructor
Advantage Aquatics
12.2019 - 12.2021
Crew Coach
McDonalds
09.2019 - 04.2023
Receptionist
Puddle Ducks Swim Academy
03.2018 - 04.2019
Bachelor Degree - Law And Social Work
University of New South Wales
Diploma - Arts
Western Sydney University
Certificate III - Retail
McDonalds Registered Training Organisation
High School Diploma -
Australian Christian College
Similar Profiles
Sophie BucktonSophie Buckton
waitress at Durks cafe and eaterywaitress at Durks cafe and eatery
HARSHAL NAIKHARSHAL NAIK
Retail Assistant at Durks CafeRetail Assistant at Durks Cafe
Veerpal KaurVeerpal Kaur
Chef at Durks CafeChef at Durks Cafe