Telita Ling-Stuckey
Summary
Final-year 'International Hotel & Tourism Management' student with a background in retail, property management & office administration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Property Management Officer
Ray White PNG Ltd.
Port Moresby, PNG
08.2021 - 09.2023
- Recruited, interviewed and hired employees.
- Collaborated cross-functionally with headquarters, to maintain smooth operations & good relationships with tenants.
- Achieved sales goals and service targets by cultivating and securing new tenants and suppliers,
- Managed time efficiently in order to complete all tasks within deadlines.
- Built relationships with tenants to establish long-term business growth.
Receptionist
Lamana Hotel
Port Moresby, PNG
10.2019 - 02.2020
- Collected room deposits, fees, and payments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Assisted in training new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
Assistant Retail Manager
Niugini Duty Free
Port Moresby, PNG
02.2014 - 06.2014
- Supported the manager with daily operational functions.
- Designed displays for best-selling merchandise.
- Compiled fortnightly staff wages.
- Processed cash, cheque and credit card payments.
- Computed daily sales and variance reports.
- Conducted daily and monthly stock-takes and compiled inventory reports.
- Liaised with the company maintenance manager for maintenance issues.
- Product purchasing.
Sales Assistant
Niugini Duty Free
01.2012 - 12.2012
- Accepted and finalised product deliveries.
- Cashier duties, including compiling daily cash analyses.
- Opened new merchandise and stocked sales floor racks and shelves.
- Greeted customers and offered shopping assistance.
- Assisted the product purchasing officer with compiling product listings.
- Assisted with daily and monthly stock-takes.
Administration Clerk
Jas & Co. Ltd
Port Moresby, PNG
10.2010 - 05.2011
- Scanned and filed customs entries.
- Assisted the Managing Director and Operations Manager with office functions as required.
- Answered telephone calls to field inquiries from clients and various other callers seeking information.
Education
Bachelor of International Hotel & Tourism Management - Revenue Management
Bond University
Gold Coast, Australia01.2024
Diploma of Business -
Bond University
Gold Coast, Australia02.2017
Bond College Foundation Program -
Bond University
Gold Coast, Australia01.2014
Grade 12 PNG Higher School & ACT Year 12 Certificates -
Port Moresby International School
Port Moresby, PNG01.2010
Grade 7-10 -
St Hilda's School
Gold Coast, Australia01.2008
Pre-school-Grade 6 -
The Ela/Murray International School
Port Moresby, PNG01.2004
Skills
- Customer relations
- Clerical support
- Opera Property Management System software proficiency
- FortuneNEXT 65 Professional Hotel Management System software proficiency
- MYOB Retail Manager POS System software proficiency
- Fluent in English & Melanesian Pidgin
Certification
- Certificate II in Information Technology from the ACT Board of Secondary School Studies.
- Micros Opera Property Management System.
- Intercultural Skills Workshop Series.
- Hootsuite Platform Certification.
- Bloomberg Market Concepts.
References
- Mr. Michael Madduma, Ray White Real Estate PNG Ltd., +675 320 0222
- Ms. Elizabeth Kema, Lamana Hotel, +675 7875 8734
- Ms. Ranu Veapi, Air Niugini, +675 7171 3859
- Ms. Elisha Bird, Kina Bank, +675 7910 6222
Timeline
Property Management Officer
Ray White PNG Ltd.
08.2021 - 09.2023
Receptionist
Lamana Hotel
10.2019 - 02.2020
Assistant Retail Manager
Niugini Duty Free
02.2014 - 06.2014
Sales Assistant
Niugini Duty Free
01.2012 - 12.2012
Administration Clerk
Jas & Co. Ltd
10.2010 - 05.2011
Bachelor of International Hotel & Tourism Management - Revenue Management
Bond University
Diploma of Business -
Bond University
Bond College Foundation Program -
Bond University
Grade 12 PNG Higher School & ACT Year 12 Certificates -
Port Moresby International School
Grade 7-10 -
St Hilda's School
Pre-school-Grade 6 -
The Ela/Murray International School