Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Telita Ling-Stuckey

Summary

Final-year 'International Hotel & Tourism Management' student with a background in retail, property management & office administration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Property Management Officer

Ray White PNG Ltd.
08.2021 - 09.2023
  • Recruited, interviewed and hired employees.
  • Collaborated cross-functionally with headquarters, to maintain smooth operations & good relationships with tenants.
  • Achieved sales goals and service targets by cultivating and securing new tenants and suppliers,
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Built relationships with tenants to establish long-term business growth.

Receptionist

Lamana Hotel
10.2019 - 02.2020
  • Collected room deposits, fees, and payments.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Managed cash transactions accurately, maintaining proper financial records for the reception area.
  • Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
  • Assisted in training new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.

Assistant Retail Manager

Niugini Duty Free
02.2014 - 06.2014
  • Supported the manager with daily operational functions.
  • Designed displays for best-selling merchandise.
  • Compiled fortnightly staff wages.
  • Processed cash, cheque and credit card payments.
  • Computed daily sales and variance reports.
  • Conducted daily and monthly stock-takes and compiled inventory reports.
  • Liaised with the company maintenance manager for maintenance issues.
  • Product purchasing.


Sales Assistant

Niugini Duty Free
01.2012 - 12.2012
  • Accepted and finalised product deliveries.
  • Cashier duties, including compiling daily cash analyses.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Greeted customers and offered shopping assistance.
  • Assisted the product purchasing officer with compiling product listings.
  • Assisted with daily and monthly stock-takes.

Administration Clerk

Jas & Co. Ltd
10.2010 - 05.2011
  • Scanned and filed customs entries.
  • Assisted the Managing Director and Operations Manager with office functions as required.
  • Answered telephone calls to field inquiries from clients and various other callers seeking information.

Education

Bachelor of International Hotel & Tourism Management - Revenue Management

Bond University
Gold Coast, Australia
01.2024

Diploma of Business -

Bond University
Gold Coast, Australia
02.2017

Bond College Foundation Program -

Bond University
Gold Coast, Australia
01.2014

Grade 12 PNG Higher School & ACT Year 12 Certificates -

Port Moresby International School
Port Moresby, PNG
01.2010

Grade 7-10 -

St Hilda's School
Gold Coast, Australia
01.2008

Pre-school-Grade 6 -

The Ela/Murray International School
Port Moresby, PNG
01.2004

Skills

  • Customer relations
  • Clerical support
  • Opera Property Management System software proficiency
  • FortuneNEXT 65 Professional Hotel Management System software proficiency
  • MYOB Retail Manager POS System software proficiency
  • Fluent in English & Melanesian Pidgin

Certification

  • Certificate II in Information Technology from the ACT Board of Secondary School Studies.
  • Micros Opera Property Management System.
  • Intercultural Skills Workshop Series.
  • Hootsuite Platform Certification.
  • Bloomberg Market Concepts.

References

  • Mr. Michael Madduma, Ray White Real Estate PNG Ltd., +675 320 0222
  • Ms. Elizabeth Kema, Lamana Hotel, +675 7875 8734
  • Ms. Ranu Veapi, Air Niugini, +675 7171 3859
  • Ms. Elisha Bird, Kina Bank, +675 7910 6222

Timeline

Property Management Officer

Ray White PNG Ltd.
08.2021 - 09.2023

Receptionist

Lamana Hotel
10.2019 - 02.2020

Assistant Retail Manager

Niugini Duty Free
02.2014 - 06.2014

Sales Assistant

Niugini Duty Free
01.2012 - 12.2012

Administration Clerk

Jas & Co. Ltd
10.2010 - 05.2011

Bachelor of International Hotel & Tourism Management - Revenue Management

Bond University

Diploma of Business -

Bond University

Bond College Foundation Program -

Bond University

Grade 12 PNG Higher School & ACT Year 12 Certificates -

Port Moresby International School

Grade 7-10 -

St Hilda's School

Pre-school-Grade 6 -

The Ela/Murray International School

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Telita Ling-Stuckey