Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tellisia

Tellisia

Mascot,NSW

Summary

Energetic and optimistic customer service representative with over 4 years of professional experience assisting customers in retail and hospital industry. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

E-Commerce Coordinator

On Trend Express
01.2021 - Current


  • Added, updated and removed product from e-commerce systems.
  • Receiving and managing stock level and ordering stock from supplier.
  • Worked directly with account managers on proceeding new orders including packing and manage stock level.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

Customer Service Assistant

Moon And Back Cafe & Lifestyle
03.2022 - 05.2023


  • Taking order and delivered exceptional customer service by creating welcoming, positive experiences.
  • Preparing /serving of food and drinks including taking orders.
  • Operating a point-of-sale terminal and EFTPOS machine plus cash handling.
  • Trained new personnel regarding cafe operations, policies and services.
  • Described products to customers and how best to care for merchandise.
  • Managing and ordering stock of merchandise and packaging needed for the shop

Restaurant Waitress

Chinta Kechil Double Bay Restaurant
06.2019 - 05.2022
  • Greeting and welcoming customer as well as arranging and preparing tables for customers
  • Taking order and delivering food from the kitchen to the customers.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Sales Assistant

World News And Gift Store Met Centre
10.2017 - 12.2020
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
  • Keeping the store tidy and well presented and monitored customers for signs of security concerns and escalated issues to management.
  • Point-of-sale duties, such as processing cash, card or sales reports.
  • Arranging products on shelves according to visual merchandising standards
  • replenishing stock when needed and maintaining a well-stocked store

Education

Advanced Diploma Of Leadership And Management -

New Cambridge College Sydney
Sydney, NSW
2019

Diploma Of Leadership And Management -

Cambridge College International
Sydney, NSW
2017

Skills

  • Attention to detail
  • Active Listening Skills
  • Building Customer Loyalty
  • Positive Attitude
  • Able to stand for a long period
  • Communication
  • Multitasking
  • Teamwork
  • Time management
  • RSA qualification

Timeline

Customer Service Assistant

Moon And Back Cafe & Lifestyle
03.2022 - 05.2023

E-Commerce Coordinator

On Trend Express
01.2021 - Current

Restaurant Waitress

Chinta Kechil Double Bay Restaurant
06.2019 - 05.2022

Sales Assistant

World News And Gift Store Met Centre
10.2017 - 12.2020

Advanced Diploma Of Leadership And Management -

New Cambridge College Sydney

Diploma Of Leadership And Management -

Cambridge College International

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