Business Analyst
- Gathering, analysing, and documenting business requirements from stakeholders across supply chain and operations.
- Translating business needs into functional specifications, workflows, and use cases.
- Conducting gap analysis between current processes and proposed solutions to improve efficiency.
- Developing and maintaining reports and dashboards (Excel, SQL) to support management decision-making.
- Supporting ERP system implementation, ensuring smooth data migration and integration.
- Collaborating with cross-functional teams (IT, Finance, Operations) to deliver business solutions.
- Conducting UAT (User Acceptance Testing) and preparing training documentation for end-users.
- Identifying process bottlenecks and recommending improvements that reduced order processing time by 25%.
- Coordinating with vendors and third-party providers for system enhancements and issue resolution.
- Preparing business process documentation and SOPs to ensure compliance and consistency.