Tema Sheather
Bowen Hills,QLD
Summary
Experienced as a scheduler, project coordinator and a project transition analyst with over 3 years of experience in Digital and Technology. A hardworking and passionate job seeker with strong organisational skills, with great attention to detail and resolving problems while improving customer satisfaction. Work extremely well under pressure and adaptable to new situations and challenges.
Confident, Capable and Delivery focused with proven technical and business engagement skills with all areas of technology from Service Centre through to training users remotely on new solutions. A capable trainer with the ability to provide support remotely or locally where and whenever required.
Have experience in Stock Control Management/National Redistribution.
Overview
3
3
years of professional experience
Work History
Transition Analyst
UnitingCare Queensland
Brisbane, Queensland
01.2019 - 08.2019
- Helped Transition all projects into work environment smoothly by providing all documentation and processes or training prior to project being completed.
- Identifying support services readiness activities and ensuring they are in place for go live date.
- Identifying and managing operational risks resulting from any changes, projects or other service transition activities.
- Understanding risk and making good risk decisions and delivering professional CM service
- Facilitate and participate in workshops to gather document requirements.
- Participate in defining budgetary cycle business strategy and processes in support of transformation and change management activities.
- Evaluate existing business processes, procedures and methods, identify business processes improvement and document as required.
- Building, influencing and leveraging strong relationships with stakeholders to optimise quality Change and Configuration management guidance & support during the project life cycle.
- Maintaining appropriate Change Operational Readiness governance and compliance in technology changes.
- Partner with Advisors until transition is complete, including, but not limited to, risk management, monitoring asset transfer and handling ad-hoc queries.
- Served as liaison between various stakeholders within our organization and our team, to ensure goals and expectations are met.
- Ensured that deadlines are met for all deliverables and any required reporting to management.
IT Project Coordinator
Flight Centre Travel Group
Brisbane, Queensland
08.2016 - 01.2019
- Scheduling and Ownership of store ‘Project Schedule’ for 1100 Flight Centre stores nationwide and providing to IT Project Manager all updates on site movements and issues
- First Level Support to IT Project Manager in all project activities that were delegated by IT PM
- Issues/Risk register management for Project and providing summaries to IT Project Manager to provide analysis to Steering Committees
- Project Installation Escalations’ to all Technology partners from OPTUS Business Services, AWA Logistics and Promim on behalf of IT Project Manager
- Training and Guidance’ to IT Service Centre as well as online/telephone support to Retail Stores when there were training issues
- Responsibility for visiting training local stores when required
- Programming phones when required for despatch to interstate locations
- Dispute Management’ with Stores when there are cutover issues and contacting all parties to ensure issues resolved regarding scheduling
- Guided project team on store requirements, tasks, dependencies, deliverables, risks, and other issues through life of project
- Landlord/Building Management liaising to ensure TPG fibre installs/telephone lines can be installed
- Run Training courses
- Cutovers for major business centres and contact centre for cloud based solution in telephony
- Deployed upgrades for IP Communicator (softphone)
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies to ensure customer satisfaction.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
Education
Diploma - Business Management
Flight Centre Travel Academy
High School Certificate (HSC) -
Kirwan State High School
Skills
- Decision-Making
- Flexible and Adaptable
- Multitasking Abilities
- Analytical and Critical Thinking
- Written Communication/ Interpersonal Communication
- Planning and Coordination
- Organization and Time Management
- MS Office
- Self-Motivated
- Problem-Solving
- Strong organisational skills and ability to work under pressure
- Ability to work accurately with high level of attention to detail
Technology Used
- Microsoft Word/Excel - Intermediate
- Smartsheets/ Trello– Intermediate
- Service Now
- ITIL
- CISCO 7821/7861 Phone Programming Responsibilities
- CISCO 7961/ 7965/7841 Phone Programming Responsibilities
- IP Communicator (softphone)
Timeline
Transition Analyst
UnitingCare Queensland
01.2019 - 08.2019
IT Project Coordinator
Flight Centre Travel Group
08.2016 - 01.2019
Diploma - Business Management
Flight Centre Travel Academy
High School Certificate (HSC) -
Kirwan State High School
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