- Watching Movies and TV Shows
- Outdoor Recreation
- Music
- Playing Sports
- Animal Care
- Road Trips
- Adventure Travel ( Visiting new places )
- Spending Time with Family
Temalesi Fakailo
Cairns,QLD
Summary
- Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Administrator/Support Worker
Assist Care Queensland
10.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Improved client independence with structured life skills training.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
Residential Support Worker
CPL - Choice, Passion, Life
06.2023 - 10.2023
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Kept accurate records for client files and handled related paperwork.
Nursing Assistant
Bolton Clark
02.2020 - 10.2023
- Documented care actions by completing records and logs in medical software system.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
- Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
Hotel Waiter
Rydges Hotel
01.2019 - 12.2020
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Worked closely with event planners to create customized dining options for special occasions, ensuring a memorable experience for all attendees.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Maintained clean and safe work environment.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Customer Service Representative
Kmart
11.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Promptly responded to inquiries and requests from prospective customers.
- Counting till after end of business operation.
Education
Smithfield State High School
Cairns, QLD10-2017
Cert 3 In Individual Support And Disability
AustCare
Cairns, QLD09-2020
Diploma of Community Services - Family And Community Services
Upskilled
Online 10-2026
Skills
- Time management
- Problem-solving
- Administrative support
- Decision-making
- Scheduling
- Work Planning and Prioritization
- Data confidentiality
- Team building and leadership
- Document management
- Customer service
- Documentation and reporting
- Attention to detail
- Continuous improvement
- Task delegation
- Reporting and documentation
Interests
Timeline
Administrator/Support Worker
Assist Care Queensland
10.2023 - Current
Residential Support Worker
CPL - Choice, Passion, Life
06.2023 - 10.2023
Nursing Assistant
Bolton Clark
02.2020 - 10.2023
Hotel Waiter
Rydges Hotel
01.2019 - 12.2020
Customer Service Representative
Kmart
11.2017 - 09.2019
Smithfield State High School
Cert 3 In Individual Support And Disability
AustCare
Diploma of Community Services - Family And Community Services
Upskilled
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