TeMara Waenga
Ascot,WA
Summary
To obtain an engaging position with a forward-thinking company and in turn gain experience and more skills providing a pathway towards a rewarding career.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
Blackwoods
Port Hedland, WA
11.2023 - Current
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Processed orders accurately and efficiently according to established procedures.
- Recommended potential products or services after analyzing customer needs.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
Warehouse Manager (8-month Season)
Uuls Zamaar Mining
Mongolia
04.2022 - 12.2022
- Schedule and oversee warehouse staff
- Stock procurement and importing
- Inspect equipment, tools, and machinery regularly, and oversee general maintenance when necessary
- Inventory analyses and reporting
- Staff training and development.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Communicated regularly with other departments regarding supply chain activities.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Consistently met company and department objectives within budget and time constraints.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
Warehouse Manager
Champion Flour Milling
05.2021 - 04.2022
- Schedule and oversee warehouse staff
- Stock procurement and importing
- Inspect equipment, tools, and machinery regularly, and oversee general maintenance when necessary
- Inventory analyses and reporting
- Staff training and development
- Monitoring Key performance Indicators
- Annual budget control
- Maintain and monitor inventory for 3PL
- Maintaining DIFOT accuracy
Inventory Controller
Frucor Beverages
New Zealand
10.2020 - 02.2021
- 3PL Inventory control
- Processing of credit, returns and damages
- Inwards container prioritization.
- Conducted regular physical counts of inventory and reconciled with computer generated reports.
- Maintained accurate inventory records and documents.
- Identified discrepancies between physical count and computer records; investigated causes and resolved issues.
- Investigated root causes of discrepancies between physical count results and system data.
- Created purchase orders based on customer demand or stock replenishment needs.
- Monitored stock levels, identified potential stock shortages, and recommended solutions to ensure adequate supply of items.
- Assisted in annual audits by providing detailed information regarding inventory transactions.
- Worked closely with other departments such as Sales, Purchasing and Logistics in order to ensure smooth operation of the business.
- Managed the return process for defective products from customers or vendors as necessary.
- Identified unproductive inventory for disposition, optimizing stock productivity.
Fleet Planner
Booths Transport LTD
New Zealand
09.2018 - 01.2020
- Duties include but are not limited to: Fleet scheduling / time slot management
- Invoicing
- Customer enquiries and service
- Driver rosters / rotations
- Employee coordination
- Fleet maintenance
- Accounts payable.
Inventory controller
Frucor Beverages LTD
12.2014 - 09.2018
- Duties include but are not limited to: Despatching of all inter-island freight
- Processing of credit, returns and damages
- Container prioritization
- Accounts payable
- National drivers Fleet Inventory control and stocktakes
- Forklift movements
- Reporting
- Stock reconciliation.
Freight officer
Linfox Australia LTD
12.2012 - 12.2014
- Duties including but not limited to: Receiving and inspection of mine site stock before receipting the goods into the SAP system
- This includes stock quality and quantity verification, as well as ensuring correct supply and proper paperwork and/or accounts information before processing for payment
- Communicating with Client and vendors regarding goods quality and accuracy
- Manifesting of trailers.
Freight officer
Centurion Transport
09.2011 - 12.2012
- Duties including but not limited to: Goods receivables and dispatch
- Inspection and processing of freight for account payment
- Proper freight restraining and packing
- Use of SAP for inventory management.
Movement Operator
New Zealand Army Corps
06.2007 - 09.2011
- Duties include but are not limited to: Movement control, planning and executing international and domestic movement of personnel, vehicles and equipment by road / air / sea
- Terminal operations, facilitating the loading/unloading and transit of forces
- Aerial delivery to ensure stores and equipment are prepared correctly, this includes rigging stores for parachute airdrop from planes or external lift underneath
- General soldiering duties and training.
Education
High School Diploma -
Hamilton Girls' High
New Zealand12-2006
Skills
- Current MR class license
- Forklift endorsement NZ (willing to obtain AU)
- Full Working Rights
- Current First Aid certificate
- Staff Management
- MS Office
- Stock Management
- SAP Warehouse Management
- Documentation and Reporting
- Process Improvement
- Time Management Abilities
- Data Management
- Analytical Thinking
- Organizational Skills
- Attention to Detail
- Cert II in Warehousing
- SAP Warehouse Management
- Office administration skills
- Inventory Management
- Extensive training and experience with PPE, safety protocols for dangerous work environments
- Use of Handling equipment including forklifts/ Merlos and other vehicles
- Fire warden training
- Problem Resolution
References
Available on request
Timeline
Customer Care Representative
Blackwoods
11.2023 - Current
Warehouse Manager (8-month Season)
Uuls Zamaar Mining
04.2022 - 12.2022
Warehouse Manager
Champion Flour Milling
05.2021 - 04.2022
Inventory Controller
Frucor Beverages
10.2020 - 02.2021
Fleet Planner
Booths Transport LTD
09.2018 - 01.2020
Inventory controller
Frucor Beverages LTD
12.2014 - 09.2018
Freight officer
Linfox Australia LTD
12.2012 - 12.2014
Freight officer
Centurion Transport
09.2011 - 12.2012
Movement Operator
New Zealand Army Corps
06.2007 - 09.2011
High School Diploma -
Hamilton Girls' High