Temika Buckley

Over the 8 years of employment with Napoleon Perdis I was given many opportunities for professional growth and develop as an employee. Advancing my exceptional customer service, building long-term management skills, problem-solving and ability to work in fast paced environments, as well as gaining administration knowledge and FOH etiquette.

Within this role I was required to perform the following on a day to day basis:

• Hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Managed inventory control, cash control, and store opening and closing procedures.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Trained new employees on proper protocols and customer service standards.
• Handled customer inquiries and suggestions courteously and professionally.
• Aided colleagues, other managers, and customers through regular communication and assistance.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and staff.
• Managed daily payment processing and drafted related financial documents.
• Delivered performance reviews, recommending additional training or advancements.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Greeted and seated guests to provide friendly and welcoming experience.
• Trained new staff members on company policies and procedures.
• Processed payments and provided receipts to establish proof of transaction.
• Assisted with bussing tables and cleaning up spills.
• Provided attentive service and proactively assessed guest needs.

I gained exceptional problem solving skills working in a higher risk environment.

I performed the following duties throughout my employment.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Built relationships with customers using strong persuasion and active listening skills.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Answered calls, took messages, and transferred calls to correct individuals.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Completed daily cold calling and outreach to build sales pipeline.
• Recorded and updated customer information in online systems.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Recorded contact information of customers and potential customers in internal database.
• Conducted database research to identify potential leads and determine contact information.
• Educated customers on product and service benefits, explaining features and answering questions.
• Set up appointments with interested customers according to schedule availability.