Temika Degen
Helensvale,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, with a bubbly and happy personality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
AutoGuru
Gold Coast, QLD
03.2023 - Current
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Investigated and resolved accounting, service and booking concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
FedEx
Gold Coast
09.2022 - 03.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Assistant
Fantastic Furniture
02.2017 - 03.2023
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maintained current knowledge of evolving changes in marketplace.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Skills
- Customer service Experience
- Telecommunications Experience
- Sales Experience
- Team Leading Experience
Certification
Certificate II Retail
References
Kierran Gauci
Team Leader
0497548237
Melissa Williams
Manager Fantastic Furniture
0432220118
Jason Hazell
Owner Plane Support
0416593540
Timeline
Customer Experience Representative
AutoGuru
03.2023 - Current
Customer Service Representative
FedEx
09.2022 - 03.2025
Sales Assistant
Fantastic Furniture
02.2017 - 03.2023