Temitayo Elliott
Cranbourne East
Summary
With a proven track record at Haemokinesis Pty Ltd, I excelled in enhancing customer satisfaction and streamlining service delivery, leveraging my expertise in Microsoft Excel and active listening. My approach resulted in significant process improvements and fostered strong customer relationships, marking me as a key player in customer support and quality control.
Developed exceptional communication and problem-resolution skills in customer-focused environment. Demonstrates ability to adapt to various challenges and provide efficient solutions. Looking to transition into new field where these transferrable skills can contribute to organizational success.
Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.
Overview
2023
2023
years of professional experience
Work History
Customer Service Officer
Haemokinesis Pty Ltd
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
QC Control Technician
Haemokinesis Pty Ltd
08.2019 - 08.2022
- Participated in root-cause analysis investigations following unexpected events or incidents involving process controls infrastructure.
- Established a culture of continuous improvement by regularly soliciting feedback from operators and utilizing their input to optimize system performance and usability.
- Optimized energy usage by conducting thorough audits of control systems and implementing energy-saving measures.
- Conducted detailed analyses of system failures, developing solutions that minimized future occurrences and improved overall productivity levels.
- Evaluated vendor proposals for new equipment acquisition, providing technical expertise on compatibility with existing infrastructure.
- Performed routine calibration checks on instrumentation devices to maintain optimal accuracy and repeatability within established tolerances.
- Assisted in the development of standard operating procedures to ensure consistent performance across all shifts.
- Identified equipment issues and implemented troubleshooting techniques for resolution.
Call Centre Operator
Spotless Cleaners
05.2018 - 07.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Master Of Science - Biochemistry
University of Ilorin
Ilorin, Nigeria08.2016
Bachelor Of Science - Biochemistry
University of Ilorin
Ilorin, Nigeria 08.2011
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Call center operations
- Documentation and reporting
- Call center experience
- Records maintenance
- Service recommendations
- Customer service
- Relationship building
- Administrative support
- Customer relations
- Complaint resolution
- Microsoft Excel
- Active listening
- Problem resolution
- Customer relationship management (CRM)
- Follow-up skills
- Microsoft outlook
- Quality control
Timeline
QC Control Technician
Haemokinesis Pty Ltd
08.2019 - 08.2022
Call Centre Operator
Spotless Cleaners
05.2018 - 07.2019
Customer Service Officer
Haemokinesis Pty Ltd
Master Of Science - Biochemistry
University of Ilorin
Bachelor Of Science - Biochemistry
University of Ilorin
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