TENAE ILIAS
Brisbane
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions for customers and the business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Team Leader - Non Drive
Auto and General Insurance.
Brisbane
02.2026 - Current
Total Loss Team Leader
Auto & General Insurance Company
Brisbane
08.2024 - 02.2026
- Facilitated achievement of operational objectives to maintain compliance with industry standards.
- Facilitated mentorship initiatives to enhance team capabilities in workload management and meet customer expectations.
- Led the creation and execution of training initiatives aimed at boosting team efficiency and knowledge retention. Cultivated a network of change champions to promote cultural enhancement during events and routine operations. Motivated teams to pursue excellence in performance as required.
- Acknowledged for adaptability and leadership in executing portfolio management strategies while prioritising team welfare and operational efficiency.
- Championed the adoption of new technologies and tools, resulting in improved processes and enhanced service delivery.
Business Manager / Finance and Insurance Specialist
Village Motors
11.2022 - 08.2024
- Ensured compliance with industry regulations and company policies in Finance and Insurance policies.
- Effectively fostered relationships with clients, employees, and financial institutions to ensure long-term client loyalty.
- Reviewed and organised monthly financial logs for sales team commission assessment by CFO.
- Delivered effective negotiation skills to optimise financial rates and repayments between Lenders and customers, resulting in mutually beneficial outcomes.
- Optimised sales performance by closely collaborating with internal teams to deliver exceptional customer service through customised finance and insurance quotes.
- Enhanced cash handling skills and ensured efficient contract execution.
Salon Manager / Education Manager
Hair Candy Extensions
03.2020 - 10.2022
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Maintained accurate financial records of all salon transactions.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Analysed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Utilised successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Education
Graduate - Finance
Victoria University
OnlineCert III - Hairdressing
AMG
Melbourne, VICSkills
- Coordinated collaborative efforts to achieve shared goals and improve team dynamics
- Conducted thorough claim reviews and call observations to maintain high levels of detail-oriented work
- Achieved high levels of team motivation, leading to increased project efficiency and successful outcomes Cultivated an environment of trust and support, resulting in enhanced team dynamics and performance Drove initiatives that empowered team members, contributing to a culture of accountability and success
- Managed team performance and development to foster a high-performing work environment
- Developed complex spreadsheets and models in Excel/AI to facilitate accurate forecasting and performance tracking
- Developed and maintained reporting systems to track performance metrics and support operational efficiency
- Achieved high team engagement levels through proactive management strategies Cultivated a positive work environment that led to increased team efficiency Drove successful project outcomes by leveraging team strengths and capabilities
- Organised activities and programs aimed at increasing team engagement and promoting a positive work environment
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Certification
- Nissan Financial Services Accreditation 11/2022 Brisbane, QLD
- Branded Financial Services Accreditation 11/2022 Brisbane, QLD
- Taurus Motor Finance Accreditation 11/2022 Brisbane, QLD
- Allied Credit Accreditation 11/2022 Brisbane, QLD
- Allianz Premium Insurance Accreditation 11/2022 Brisbane, QLD
- Suncorp Insurance Accreditation 11/2022 Brisbane, QLD
- Liberty Financial Services Accreditation 11/2022 Brisbane, QLD
- Ausloans - Brokerage Accreditation 11/2022 Brisbane, QLD
- Angle Auto Finance Accreditation 11/2022 Brisbane, QLD
References
References provided upon request.
Hobbies
Basketball Queensland Referee, Basketball Queensland Statistician, North Lakes Hawks Basketball Coaching Coordinator, Camping / Travel
Accomplishments
- Star performer 2025 Q4 Winner
- CEO Award 2025
- Nissan Dealership of the year 2022/2023
Timeline
Customer Service Team Leader - Non Drive
Auto and General Insurance.
02.2026 - Current
Total Loss Team Leader
Auto & General Insurance Company
08.2024 - 02.2026
Business Manager / Finance and Insurance Specialist
Village Motors
11.2022 - 08.2024
Salon Manager / Education Manager
Hair Candy Extensions
03.2020 - 10.2022
Graduate - Finance
Victoria University
Cert III - Hairdressing
AMG