Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tenae Thomas

Townsville,QLD

Summary

Dynamic professional with extensive experience in customer service and operational strategies at Kebab Zone. Proven track record in employee training and performance reviews, fostering strong relationships to enhance team productivity. Adept at payroll administration and developing sales strategies, ensuring compliance and exceptional service delivery.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Kebab Zone
Mt Louisa, QLD
10.2023 - 12.2024
  • Communicated regularly with customers to gain insights into their needs.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Maintained up-to-date knowledge of company products and services.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Established processes for monitoring customer satisfaction levels.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Sales Consultant

Telstra
Aitkenvale, QLD
04.2023 - 01.2024
  • Analyzed customer needs and identified solutions to meet their requirements.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Maintained accurate records of all sales activities in the CRM system.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Assisted in developing sales strategies and setting targets for different accounts.

Bartender

Oonoonba Hotel
Oonoonba Hotel, QLD
02.2023 - 11.2023
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Cleansed glasses with sanitizing solution after each use.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Developed good working relationships with fellow employees through effective communication.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Greeted frequent visitors by name and explained new promotions.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.

Bank Teller

Westpac
Hyde Park , QLD
09.2021 - 01.2023
  • Transmitted orders to supply cash to meet daily needs.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
  • Identified transaction errors when debits and credits did not balance.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Prepared reports on transaction activity for management review.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Performed cash handling duties including counting currency, coins and checks.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Developed strong relationships with customers to ensure repeat business.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Assisted customers with basic technical issues related to digital banking platforms.

Education

Australian College of Commerce & Management
Wollongong, NSW
02-2015

Some College (No Degree) -

Central Midlands Senior High
Moora, WA

Skills

  • Customer service
  • Payroll administration
  • Employee training
  • Operational strategies
  • Performance reviews
  • Sales strategies
  • Relationship building

Certification

  • Certificate 3 in financial services
  • Certificate 2 in business & banking
  • RSA & RSG
  • Blue & Yellow Card

Timeline

Assistant Manager

Kebab Zone
10.2023 - 12.2024

Sales Consultant

Telstra
04.2023 - 01.2024

Bartender

Oonoonba Hotel
02.2023 - 11.2023

Bank Teller

Westpac
09.2021 - 01.2023

Australian College of Commerce & Management

Some College (No Degree) -

Central Midlands Senior High

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Tenae Thomas