Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tenai Lee Platt

Cairns

Summary

Hospitality professional with proven history in managing office operations and enhancing team productivity. Effective in coordinating schedules, overseeing communication channels, and improving office workflows. Known for strong interpersonal skills and adaptability to changing demands, ensuring consistent results.

I am looking to transfer my people skills developed in hospitality into an administrative background.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Duty Manager

Plough & Ale Calderwood, Albion Park Hotel
01.2025 - Current
  • Oversee daily operations across multiple venues, ensuring consistency in service, staff management, and customer satisfaction.
  • Support venue managers in delivering successful events and day-to-day operations.
  • Resolved any conflicts or disputes between clients, staff, and vendors in a professional manner.
  • Monitor inventory, compliance, and operational standards across venues to ensure efficiency and excellence.
  • Assisted marketing teams in developing promotional materials highlighting the unique features of the venue, attracting new clientele.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.

Wedding & Events Planner

Novotel | Accor
02.2023 - 08.2024
  • Planned and executed weddings from initial inquiry to post-event follow-up.
  • Coordinated with couples, vendors, and internal departments to ensure a seamless experience.
  • Managed event timelines, budgets, and on-the-day coordination.
  • Provided styling advice, ran site inspections, and handled all client communications.
  • Planned the annual Wollongong Wedding Expo and represented Accor at multiple wedding expos across NSW.
  • Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.

Guest Services Supervisor

Minor
01.2021 - 02.2023
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Developed strong relationships with key clients, local vendors, and business partners to foster a collaborative working environment.
  • Proven ability to manage administrative tasks, data entry, document processing, and internal coordination with efficiency and accuracy. Adept at using office software and systems to streamline workflows and ensure compliance with company standards. Known for maintaining confidentiality, meeting tight deadlines, and contributing to team success in fast-paced environments.

Food & Beverage Supervisor

Hilton & Double Tree Cairns, QLD
03.2019 - 01.2021
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.

Supervisor – Gala Dinner Event (Amway China)

Ochre Restaurant, Cairns
01.2018 - 06.2019
  • Delivered high-end service in a fine dining setting.
  • Acted as 2IC for events serving 700+ guests.

Apprentice Chef

Ochre Restaurant, Cairns
11.2016 - 07.2017
  • Developed culinary, teamwork, and organizational skills in a high-pressure kitchen environment.

Education

High School Diploma -

James Cook University
QLD
10-2018

Skills

  • Venue & Event Coordination
  • Wedding Planning & Execution
  • Guest Satisfaction & Complaint Resolution
  • Staff Training & Supervision
  • Multi-site Operations
  • Hospitality Operations
  • Verbal & Written Communication
  • Payment Handling & POS
  • Reliable, Organised & Professional
  • Assisting Accounts Receivable teams with reconciling invoices

Certification

  • RSA (Responsible Service of Alcohol) – NSW & QLD
  • RSG (Responsible Service of Gambling) – NSW
  • COVID-19 Infection Control Training (Hospitality)
  • First Aid & CPR Certified
  • Advanced Responsible Conduct of Gambling (ARCG)
  • Open Driver’s Licence
  • Diploma of Higher Education – Health, James Cook University

Timeline

Duty Manager

Plough & Ale Calderwood, Albion Park Hotel
01.2025 - Current

Wedding & Events Planner

Novotel | Accor
02.2023 - 08.2024

Guest Services Supervisor

Minor
01.2021 - 02.2023

Food & Beverage Supervisor

Hilton & Double Tree Cairns, QLD
03.2019 - 01.2021

Supervisor – Gala Dinner Event (Amway China)

Ochre Restaurant, Cairns
01.2018 - 06.2019

Apprentice Chef

Ochre Restaurant, Cairns
11.2016 - 07.2017

High School Diploma -

James Cook University

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Tenai Lee Platt