Tenaya Jy Sanders
Coolangatta,QLD
Summary
Organised and relationship-driven professional with experience managing clients, property owners, and service providers in fast-paced hospitality and holiday letting environments. Skilled in balancing multiple stakeholders, coordinating agreements, and delivering high-quality outcomes. Strong communicator with a proactive mindset and a genuine passion for coastal culture, eager to bring energy and adaptability to the World Surf League as a Partnerships Coordinator.
Overview
7
7
years of professional experience
Work History
Holiday Consultant
DJ Stringer Property Services
04.2024 - Current
- Build genuine relationships with property owners, guests, and service providers, acting as the go-to contact for smooth communication.
- Organise and follow up with trades and vendors to get maintenance and services sorted promptly and efficiently, keeping properties in great condition and guest-ready.
- Handle reservations from start to finish, and payments while keeping track of multiple moving parts in a busy environment.
- Run the front desk with a friendly, professional approach. Managing enquiries, feedback, and any issues with calm problem-solving.
- Help out with property marketing and guest engagement, making sure everything looks consistent and creates a positive guest experience.
Premium Service Host
The Star Entertainment Group
08.2021 - 12.2022
- Assisted executive team with administrative tasks and high-level guest requests.
- Coordinated travel, transfers, and reimbursements for premium members.
- Managed communications via email and phone, resolving issues and maintaining guest satisfaction.
- Utilised software including Opera, Synkros, Staff Portal, and Salesforce.
Guest Service Host
The Treasury
12.2022 - 03.2023
- Delivered exceptional customer service and supported membership administration.
- Maintained knowledge of gaming promotions and adhered to RSA & RSG policies.
In-Room Dining / Higher Duties Supervisor / F&B Attendant
The Star Entertainment Group
03.2019 - 08.2021
- Led in-room dining team, including shift briefings and task allocation.
- Coordinated with housekeeping and front office to ensure seamless guest service.
- Managed orders, stock, and reporting while maintaining service standards.
Food & Beverage Attendant
Burleigh Heads Hotel
06.2023 - 01.2024
- Provided table service, bar support, and guest engagement in fast-paced hospitality environments.
Hostess
Georges Paragon
01.2024 - 04.2024
- Greeted and seated guests in a fast-paced dining environment, delivering attentive and friendly customer service.
- Strategically managed table flow and efficiently reset tables during peak hours.
Education
High School Diploma - Cert II Business
Loganlea SHS
Loganlea, QLD11.2016
Skills
- Relationships & Stakeholder Management
- Coordination & Event Support
- Communication & Problem-Solving
- Customer Service & Engagement
- Organisation & Time Management
- Teamwork & Flexibility
- Attention to Detail
Accomplishments
VOLUNTEER
Serving Our People
October 2021 – November 2021
Assisted in delivery management – delegating pick-up/drop-off locations
to the charities volunteers – participating in deliveries to people in need –
partnered work in formatting/updating the charities database – forming
connections with the volunteers, the board of SOP and its supporters –
participation in charities fundraisers; I raised over 1K!
References
Felicity Hamilton: 0416 115 962
Accounts Manager | Gold Coast Holiday Homes
Halle Burstow: 0401 941 639
CEO | Khove Holiday Homes
Tamara Kent: +61 450 929 998
In-Room Dining Manager | The Star Casino
Timeline
Holiday Consultant
DJ Stringer Property Services
04.2024 - Current
Hostess
Georges Paragon
01.2024 - 04.2024
Food & Beverage Attendant
Burleigh Heads Hotel
06.2023 - 01.2024
Guest Service Host
The Treasury
12.2022 - 03.2023
Premium Service Host
The Star Entertainment Group
08.2021 - 12.2022
In-Room Dining / Higher Duties Supervisor / F&B Attendant
The Star Entertainment Group
03.2019 - 08.2021
High School Diploma - Cert II Business
Loganlea SHS