Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Tenaya Jy Sanders

Coolangatta,QLD

Summary

Organised and relationship-driven professional with experience managing clients, property owners, and service providers in fast-paced hospitality and holiday letting environments. Skilled in balancing multiple stakeholders, coordinating agreements, and delivering high-quality outcomes. Strong communicator with a proactive mindset and a genuine passion for coastal culture, eager to bring energy and adaptability to the World Surf League as a Partnerships Coordinator.

Overview

7
7
years of professional experience

Work History

Holiday Consultant

DJ Stringer Property Services
04.2024 - Current
  • Build genuine relationships with property owners, guests, and service providers, acting as the go-to contact for smooth communication.
  • Organise and follow up with trades and vendors to get maintenance and services sorted promptly and efficiently, keeping properties in great condition and guest-ready.
  • Handle reservations from start to finish, and payments while keeping track of multiple moving parts in a busy environment.
  • Run the front desk with a friendly, professional approach. Managing enquiries, feedback, and any issues with calm problem-solving.
  • Help out with property marketing and guest engagement, making sure everything looks consistent and creates a positive guest experience.

Premium Service Host

The Star Entertainment Group
08.2021 - 12.2022
  • Assisted executive team with administrative tasks and high-level guest requests.
  • Coordinated travel, transfers, and reimbursements for premium members.
  • Managed communications via email and phone, resolving issues and maintaining guest satisfaction.
  • Utilised software including Opera, Synkros, Staff Portal, and Salesforce.

Guest Service Host

The Treasury
12.2022 - 03.2023
  • Delivered exceptional customer service and supported membership administration.
  • Maintained knowledge of gaming promotions and adhered to RSA & RSG policies.

In-Room Dining / Higher Duties Supervisor / F&B Attendant

The Star Entertainment Group
03.2019 - 08.2021
  • Led in-room dining team, including shift briefings and task allocation.
  • Coordinated with housekeeping and front office to ensure seamless guest service.
  • Managed orders, stock, and reporting while maintaining service standards.

Food & Beverage Attendant

Burleigh Heads Hotel
06.2023 - 01.2024
  • Provided table service, bar support, and guest engagement in fast-paced hospitality environments.

Hostess

Georges Paragon
01.2024 - 04.2024
  • Greeted and seated guests in a fast-paced dining environment, delivering attentive and friendly customer service.
  • Strategically managed table flow and efficiently reset tables during peak hours.

Education

High School Diploma - Cert II Business

Loganlea SHS
Loganlea, QLD
11.2016

Skills

  • Relationships & Stakeholder Management
  • Coordination & Event Support
  • Communication & Problem-Solving
  • Customer Service & Engagement
  • Organisation & Time Management
  • Teamwork & Flexibility
  • Attention to Detail

Accomplishments

VOLUNTEER

Serving Our People

October 2021 – November 2021

Assisted in delivery management – delegating pick-up/drop-off locations

to the charities volunteers – participating in deliveries to people in need –

partnered work in formatting/updating the charities database – forming

connections with the volunteers, the board of SOP and its supporters –

participation in charities fundraisers; I raised over 1K!

References

Felicity Hamilton: 0416 115 962

Accounts Manager | Gold Coast Holiday Homes


Halle Burstow: 0401 941 639

CEO | Khove Holiday Homes


Tamara Kent: +61 450 929 998

In-Room Dining Manager | The Star Casino

Timeline

Holiday Consultant

DJ Stringer Property Services
04.2024 - Current

Hostess

Georges Paragon
01.2024 - 04.2024

Food & Beverage Attendant

Burleigh Heads Hotel
06.2023 - 01.2024

Guest Service Host

The Treasury
12.2022 - 03.2023

Premium Service Host

The Star Entertainment Group
08.2021 - 12.2022

In-Room Dining / Higher Duties Supervisor / F&B Attendant

The Star Entertainment Group
03.2019 - 08.2021

High School Diploma - Cert II Business

Loganlea SHS
Tenaya Jy Sanders